Director MarTech Operations & Partnerships
About The Position
The Director, MarTech Operations & Partnerships leads the strategy and operations of MarTech and Loyalty platforms that power Hilton Honors, customer engagement, and strategic partnerships. Reporting to the Senior Director, the role shapes product and operational roadmaps to promote business growth and advance platform capabilities. The Director partners with senior leaders and teams to align priorities, guide platform enhancements, manage the external partnership lifecycle, and support enterprise demand intake and governance. The role translates business needs into technology priorities and roadmaps, and leads strategy, operations, and partner management for MarTech platforms. It is based at Hilton's corporate office in Dallas, Texas.
Requirements
- Ten or more years of experience in Marketing Technology, Product Management, Technology Operations, Information Systems, Marketing, Loyalty, Hospitality, or a related field.
- Five or more years managing technology platforms, operational roadmaps, requirements, or technology-enabled capabilities.
- Three or more years leading complex, multi-team projects across business, technology, vendors, and external partners.
Nice To Haves
- Bachelor's degree in Information Systems, Marketing, Business, Hospitality, Technology, or a related field.
- Experience in hospitality, travel, loyalty, customer marketing, or digital product environments.
- Knowledge of Agile delivery, product management, portfolio management, APIs, integrations, UAT, release management, and support.
- Experience with new MarTech capabilities, automation, AI, cloud platforms, and integrated engagement technologies.
Responsibilities
- Lead MarTech Operations strategy and roadmaps, aligning Loyalty, reimbursement, communication, and partner technologies with enterprise priorities.
- Advance platform capabilities and operational health by identifying opportunities to improve scalability, experiences, operational efficiency, controls, supportability, and risk.
- Lead cross-team agreement and execution on projects across Marketing & Loyalty, Technology, Portfolio Management, vendors, and external partners.
- Provide executive-level visibility and leadership on platform health, roadmap progress, demand priorities, and important decisions.
- Develop strategic and operational roadmaps for Loyalty, reimbursement, and communication platforms, defining growth, enhancement priorities, dependencies, and enterprise agreement.
- Partner with the Portfolio Management Team on MarTech demand governance, evaluating demand and guiding priority and roadmap decisions.
- Develop end-to-end partner lifecycle plans, including onboarding, launch, support models, and ongoing operations.
Benefits
- Discounted travel through the Go Hilton program, including 110 nights with room rates as low as $40 per night.
- Employee stock purchase program offering Hilton shares at a 15% discount.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Caregiving concierge services.
- Crisis Concierge support.
- Mental health resources, including free counseling and support through the Employee Assistance Program for eligible Team Members.
- Generous paid time off.
- Health and welfare benefits, including health plans, dental, and vision coverage.
- Retirement plans.
- Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan and the Company's long-term incentive plan, subject to plan terms and conditions.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
