Director - Learning Content Development and Content Operations

Association • Durham, NC

18h • Hybrid

About The Position

Lead the Association’s technical writing and editing teams, which communicate products and services to members and clients. The team delivers scalable learning, assessment, editorial, technical publications, and knowledge content. Partner with Learning Product Management to turn portfolio strategy into executable content delivery through Agile governance, content capacity planning, AI-enabled workflows, and continuous improvement, with the goal of improving speed to market, quality, and outcomes. The role reports to the Senior Director of Learning, Online Events and Technical Publications and leads a team of up to 20. The position follows a hybrid work schedule from the Association’s offices in Durham, North Carolina.

The Director leads learning content development, including team coaching and performance management, capacity planning, prioritization, and employee development. The role oversees the development and ongoing improvement of learning and assessment content, ensuring it meets agreed requirements for scope, quality, timing, cost, compliance, and delivery. It also establishes content development standards, editorial practices, technical writing expectations, documentation protocols, and operational governance across assigned learning portfolios.

The Director ensures content is accurate, current, commercially viable, and ready for learners, while aligning it with product requirements, credential pathways, certificates, badges, and other portfolio priorities. Working with cross-functional partners, the role resolves delivery dependencies, capacity constraints, execution risks, scope questions, and delivery issues. It promotes scalable, technology-supported content development practices, including appropriate use of AI, automation, templates, tools, and process improvements, and champions high-quality, personalized, streamlined blended learning experiences across modalities and technology-enhanced programs. The role also partners with Learning Design to improve learner experience strategy.

Requirements

• Bachelor’s degree in business, education, or psychology.
• At least 8 years of experience leading learning design teams.
• Design thinking experience in learning solutions.

Nice To Haves

• CPA qualification is preferred.

Responsibilities

• Lead the Learning Content Development team in accordance with the Association’s Management Charter, including coaching, performance management, capacity planning, prioritization, and team-member development.
• Partner with the Director of Learning Product Management to translate portfolio strategy, roadmap priorities, Association programs, and product vision into executable content development plans.
• Oversee the development and continuous improvement of learning and assessment content to meet agreed scope, quality, timing, cost, compliance, and delivery requirements.
• Establish and manage content development standards, editorial practices, technical writing expectations, documentation protocols, and content operational governance across assigned learning portfolios.
• Ensure learning and assessment content is accurate, current, commercially viable, learner-ready, and aligned with product requirements, credential pathways, certificates, badges, and other portfolio priorities.
• Collaborate with Learning Product Management, Project Management, subject-matter experts, Technical Publications, Operations, Commercial, CaPs, and other partners to resolve delivery dependencies, capacity constraints, execution risks, scope questions, and delivery issues.
• Promote scalable, technology-supported content development practices, including appropriate use of AI, automation, templates, tools, and process improvements.
• Grow scalable content operations through standard processes, AI, automation, and continuous improvement.
• Champion high-quality, personalized, streamlined blended learning experiences across modalities and technology-enhanced programs.
• Partner with Learning Design to improve learner experience strategy.

Benefits

• Healthcare benefits
• Retirement benefits
• Paid time off
• Parental leave
• Employee assistance program
• Mental health resources
• Flexible benefit options
• Learning and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director