Director - Learning Content Development and Content Operations

AICPA • Durham, NC

12h • $150,000 - $170,000 • Hybrid

About The Position

This role leads the Association's technical writing and editing teams, responsible for communicating products and services to members and clients to enhance their skills and the accounting profession. The position delivers scalable learning, assessment, editorial, technical publications, and knowledge content. It involves partnering with Learning Product Management to translate portfolio strategy into executable content delivery, managing Agile governance, content capacity planning, AI-enabled workflows, and continuous improvement to enhance speed to market, quality, and outcomes. The role reports to the Senior Director of Learning, Online Events and Technical Publications, leads a team of up to 20, and operates on a hybrid work schedule from offices in Durham, NC.

Requirements

• Bachelor's degree in business, education or psychology
• 8+ years of experience leading learning design teams
• Design thinking experience learning solutions

Responsibilities

• Lead the Learning Content Development team, including coaching, performance management, capacity planning, prioritization, and development of team members.
• Partner with the Director – Learning Product Management to translate portfolio strategy, roadmap priorities, Association programs and product vision into executable content development plans.
• Oversee the development and continuous improvement of learning and assessment content to ensure products meet agreed scope, quality, timing, cost, compliance, and delivery requirements.
• Establish and manage content development standards, editorial practices, technical writing expectations, and documentation protocols and content operational governance.
• Ensure learning and assessment content is accurate, current, commercially viable, learner ready, and aligned with product requirements, credential pathways, certificates, badges, and other portfolio priorities.
• Partner with various departments (Learning Product Management, Project Management, SMEs, Technical Publications, Operations, Commercial, CaPs) to resolve delivery dependencies, capacity constraints, execution risks, scope questions, and delivery issues.
• Support innovation in learning products by promoting scalable, technology-supported content development practices, including AI, automation, templates, tools, and process improvements.
• Grow scalable content operations through standard processes, AI, automation, and continuous improvement.
• Champion the design of blended learning experiences that are high quality, personalized, and streamlined, guiding new business models across various modalities and technology-enhanced programs.
• Partner with Learning Design to improve the learner experience strategy.

Benefits

• Flexibility for work-life balance
• Healthcare
• Retirement plan
• Paid time-off
• Parental leave
• Employee assistance program
• Resources that support mental health
• Flexible options for benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director