Director, Learning and Development

Essen Medical Associates • Bronx, NY

3d • Onsite

About The Position

The Director of Learning & Development plays a strategic and hands-on role in identifying organizational learning needs and designing, delivering, and evaluating training and development programs that strengthen workforce capabilities, leadership effectiveness, patient experience, and organizational performance. Reporting to the Senior Director, Learning & Development, this role proactively partners with leaders across the organization to assess learning needs, evaluate existing training content, and develop practical, engaging, and measurable learning solutions. The Director will contribute to the development and execution of the organization's learning strategy, establish program objectives and success measures, including Key Performance Indicators (KPIs) and Return on Investment (ROI), and ensure learning initiatives align with organizational priorities and operational outcomes. This position requires initiative, creativity, strong facilitation skills, and the ability to translate organizational needs into meaningful learning experiences that support continuous improvement.

Requirements

• Bachelor's degree in Human Resources, Organizational Development, Education, Business, or a related field.
• Minimum of 8 years of progressively responsible experience in Learning & Development, Organizational Development, or a related field.
• Demonstrated experience conducting learning needs assessments, designing and facilitating training programs, and evaluating learning content for workforce and leaders at various organizational levels.
• Proven ability to independently manage training and development initiatives from needs assessment and program design through implementation, evaluation, and continuous improvement.
• Strong facilitation, presentation, instructional design, and project management skills, with exceptional attention to detail.
• Ability to proactively build relationships, influence stakeholders, and collaborate effectively with leaders across departments and organizational levels.
• Strong analytical and problem-solving skills, with the ability to use data, performance metrics, and feedback to assess learning effectiveness and recommend improvements.
• Excellent communication and interpersonal skills, with the ability to manage competing priorities and adapt to evolving organizational needs.

Nice To Haves

• Experience in healthcare, Health Home care management, or multi-site organizations; a clinical background is not required.
• Experience designing or facilitating training related to care coordination, Health Home care management, patient engagement, patient experience, or healthcare operations.
• Experience developing and implementing leadership and management development programs.
• Experience establishing training KPIs, measuring program outcomes, and evaluating learning effectiveness and ROI.
• Familiarity with healthcare operations, regulatory and compliance training, and workforce development practices.
• Learning Management Systems (LMS) and digital learning platforms.
• Instructional design and e-learning authoring tools, including emerging AI-enabled learning technologies.
• Microsoft Office Suite, including Excel, PowerPoint, and reporting tools.
• Electronic Health Record (EHR) and Electronic Medical Record (EMR) systems, such as Epic, eClinicalWorks, Athenahealth, or Oracle Health/Cerner.
• Workforce management and operational systems, including UKG and Twilio Flex.

Responsibilities

• Proactively partner with organizational leaders to understand operational priorities, assess workforce development needs, and identify competency and performance gaps.
• Conduct training needs assessments and recommend effective learning solutions, collaborating with appropriate departments when challenges extend beyond training.
• Partner with the Senior Director to develop and execute learning strategies, establish program objectives, KPIs, and appropriate ROI measures, and evaluate organizational impact.
• Conduct market research and benchmarking to identify emerging learning approaches, industry trends, and opportunities for improvement.
• Design, develop, and facilitate engaging training programs for workforce and leaders organization wide.
• Evaluate existing learning content in collaboration with subject matter experts to ensure accuracy, relevance, and effectiveness, identifying opportunities to update, redesign, consolidate, or retire materials.
• Develop practical learning solutions, including instructor-led training, interactive workshops, digital learning modules, facilitator guides, job aids, and toolkits.
• Develop train-the-trainer programs to strengthen facilitation capabilities and ensure consistent training delivery across departments.
• Leverage Learning Management Systems (LMS), digital learning platforms, and emerging technologies to improve learning accessibility, engagement, delivery, tracking, and reporting.
• Design and facilitate leadership development programs focused on communication, coaching, accountability, performance management, employee engagement, and change leadership.
• Partner with leaders to identify development opportunities for new, emerging, and experienced leaders.
• Support onboarding, professional development, career pathways, internal mobility, and succession planning through targeted learning initiatives.
• Collaborate with leaders to reinforce learning in the workplace, strengthen workforce competencies, support ongoing professional growth, and drive change management initiatives through targeted learning solutions.
• Partner with Clinical Trainers, Health Home Care Management, Operations, and other departmental leaders to identify learning needs and develop role-specific training programs.
• Design, coordinate, and facilitate training initiatives that strengthen Health Home care management competencies, care coordination, patient engagement, patient experience, and service delivery.
• Collaborate with subject matter experts to develop and improve learning programs covering care management workflows, patient-centered care, documentation, compliance, quality standards, and escalation processes.
• Support the development and continuous improvement of training for Integrated Care Coordinators (ICCs), care management teams, and other patient-facing and non-patient-facing members of the workforce.
• Promote consistent operational practices, effective communication, professionalism, accountability, and quality patient care through practical learning solutions.
• Evaluate training effectiveness through learner feedback, knowledge assessments, competency development, behavioral change, and operational performance indicators.
• Analyze training data to measure progress, identify trends, and recommend improvements to learning programs.
• Present training outcomes, insights, and recommendations to senior leadership, demonstrating the connection between learning initiatives and organizational performance and advising on strategic direction rather than solely executing on request.
• Continuously assess learning processes, delivery methods, and resources to strengthen program effectiveness and the workforce learning experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Director