Associate Director, Learning and Development

BNI Talent Acquisition Team•Erie, PA

About The Position

The Associate Director, Learning & Development at Barber National Institute provides strategic and operational leadership for implementing, coordinating, and continually improving organization-wide learning programs. The role translates enterprise learning priorities into program delivery, supervises assigned Learning & Development staff, coordinates schedules and resources, and monitors learning quality and completion. It partners with service line leaders, Human Resources, instructional designers, facilitators, and other internal teams to make learning accessible, consistent, timely, and responsive to workforce needs. The position oversees required-learning processes and related completion records and documentation to support regulatory and agency readiness. It uses learning data, participant feedback, operational trends, and regulatory updates to identify gaps and improve programs. Occasional travel between locations may be required. Candidates must live within commuting distance of one of the organization’s primary offices in Erie, Pittsburgh, or Philadelphia, Pennsylvania.

Requirements

Bachelor’s degree in Education, Instructional Design, Human Resources, Organizational Development, Business Administration, or a related field.
At least five years of progressively responsible experience in Learning & Development, instructional design, learning operations, workforce education, or a related discipline.
At least two years of supervisory or program leadership experience.
Experience supervising, coaching, and supporting learning professionals.
Experience coordinating multiple learning programs involving participants, schedules, milestones, completion requirements, and reporting.
Experience using Learning Management Systems, learning records, reporting tools, and other learning technologies.
Ability to facilitate and participate in in-person and virtual learning activities.
Ability to occasionally lift and carry materials weighing up to 20 pounds.
Ability to successfully complete required regulatory and agency-mandated clearances, including criminal background checks, child abuse clearances, and fingerprinting, as applicable.
Strong leadership and program management skills, including translating organizational priorities into goals, plans, timelines, and measurable outcomes.
Ability to build effective working relationships with service line leaders, Human Resources, facilitators, instructional designers, and cross-functional partners.
Strong coaching, communication, organizational, facilitation, presentation, problem-solving, and written and verbal communication skills.
Ability to manage multiple learning programs, schedules, resources, deadlines, and competing priorities.
Ability to use learning data, completion records, participant feedback, and operational information to identify trends, risks, and opportunities for improvement.
Ability to identify barriers to learning completion, determine appropriate solutions, and escalate concerns when needed.
Ability to monitor applicable regulatory and agency requirements and translate relevant updates into learning or operational needs.
Knowledge of adult learning principles, instructional delivery, and learning program administration.
Proficiency with Learning Management Systems, learning records, reporting tools, Microsoft Office applications, and other technology used to support learning programs.
Ability to maintain accurate and confidential learning records and documentation.
Ability to foster psychological safety, continuous learning, accountability, and professional growth.
Commitment to BNI’s Core Commitments, including collaboration, transparent communication, problem-solving, adaptability, confidentiality, and ethical judgment.
Willingness to travel occasionally between Barber National Institute locations.
Must reside within commuting distance of one of the primary office locations in Erie, Pittsburgh, or Philadelphia, Pennsylvania.

Nice To Haves

Master’s degree.
Experience supporting learning programs in a multi-site or regulated organization.
Experience coordinating required training, compliance learning, or other programs with established completion and documentation requirements.
APTD, CPTD, or related Learning & Development certification.
Candidates without a preferred master’s degree may qualify through additional progressively responsible experience demonstrating expertise in learning operations, team supervision, program implementation, and continuous improvement.

Responsibilities

Translate enterprise Learning & Development priorities into operational plans, learning schedules, program timelines, and coordinated delivery across service lines and locations.
Oversee orientation, onboarding, compliance, role-specific, and professional learning programs.
Supervise, coach, and develop assigned Learning & Development staff, including facilitators, instructional support staff, and program coordinators.
Coordinate instructional materials, learning environments, technology, vendor services, and other resources needed for program delivery.
Monitor learning participation, completion, documentation, and program quality using Learning Management Systems, operational reports, participant feedback, and established quality measures.
Oversee required-learning processes to ensure training is completed, documented, and maintained according to organizational and agency requirements.
Partner with service line leaders and Human Resources to identify learning needs, address delivery challenges, communicate requirements, and coordinate program adjustments.
Monitor regulatory and operational updates that may affect learning programs and communicate relevant information to leadership and internal partners.
Maintain standardized processes, documentation, records, and reporting that support consistent program administration and organizational readiness.
Use learning data, facilitator observations, participant feedback, and operational trends to identify gaps, risks, and opportunities for improvement.
Recommend and implement process improvements to strengthen learning program efficiency, consistency, accessibility, and effectiveness.
Partner with Governance, Risk, and Compliance; Human Resources; Information Technology; Finance; Strategic Communications; and other internal teams to support organizational requirements and staff development.
Support a safe, inclusive learning environment by reinforcing safety practices, confidentiality, professional conduct, and BNI’s Core Commitments.
Provide direct support as needed to maintain continuity of learning operations and complete other related duties that support Barber National Institute’s mission and purpose.