Director, Lead IT Product Manager, Trial Operations
About The Position
The Director, Lead IT Product Manager, Trial Operations owns the IT product portfolio spanning the trial lifecycle end-to-end — from study-start-up through trial close-out — including but not limited to the Veeva clinical stack (SSU, CTMS, eTMF) serving BMS, sites, and CROs globally. This is an AI-forward leadership role: the Director is expected to challenge conventional approaches and pursue unconventional, high-impact IT solutions that eliminate manual work and modernize how trial technology operates, while navigating the validation and compliance realities of a GxP-regulated environment. Working in close partnership with Global Development Operations stakeholders and related adjacencies, the Director sets IT product strategy, roadmaps, and release plans. They lead a team of product managers, business analysts, and product team professionals — creating a culture where experimentation is safe, coaching is routine, and people excel and grow. They maintain a strong external perspective, engaging with vendors, industry peers, and emerging technology leaders to continuously elevate BMS's position at the forefront of clinical trial operations innovation.
Requirements
- 12+ years in pharma or biopharma, with meaningful exposure across R&D, drug development, and clinical operations.
- Track record deploying AI, ML, or Agentic automation as IT investments in an enterprise or clinical setting, with real, quantifiable impact.
- Comfort operating in ambiguity, with a record of unconventional solutions to entrenched process bottlenecks.
- Working knowledge of the trial lifecycle from start-up through close-out (sponsors, sites, CROs, vendors) and how CSV/CSA and Part 11 shape AI/automation deployment in a regulated environment.
- 10+ years in biopharma or life sciences, building IT strategies, product roadmaps, and Agile delivery models tied to measurable technology investment outcomes.
- Skilled at defining success metrics up front and quantifying the business outcomes of IT investments — translating technical delivery into measurable value (cycle time, cost, quality, throughput) for clinical operations stakeholders.
- Proven ability to coach, mentor, and build high-performing teams — including a culture where people can experiment and fail productively.
- Skilled at driving IT adoption across matrixed, compliance-sensitive stakeholder groups without relying on direct authority.
Responsibilities
- Set and drive an AI-first vision for the trial operations technology portfolio, identifying and scaling IT solutions that eliminate manual work across the start-up-to-close-out lifecycle.
- Serve as primary strategist and Lead Product Manager, setting IT investment direction and priorities across BMS, sites, and CROs.
- Coach, develop, and inspire 6 direct reports and 10-15 matrixed/indirect contributors — with real accountability for career growth, succession, and a culture that rewards creative risk-taking.
- Drive disciplined execution — on time, in budget, fully compliant, and aligned to global stakeholder needs.
- Hold multimillion-dollar accountability across combined IT investment and run spend.
- Serve as a member of the GDO BI&T Leadership Team, reporting to the Executive Director, GDO BI&T.
- Translate trial management domain knowledge into IT investment priorities the team can execute.
- Maintain external perspective: Stay ahead of the field by engaging vendors, industry peers, and emerging technology leaders — bringing outside thinking into how BMS approaches trial technology.
Benefits
- wellbeing support
- retirement and financial protection benefits
- insurance offerings (medical, dental, vision, life and disability)
- Flexible Time Off (FTO)
- 11 paid company holidays
- 160 hours of paid vacation annually for new hires
- 3 optional holidays
- paid sick leave
- up to two paid volunteer days per year
- summer hours flexibility
- leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs
- annual Global Shutdown between Christmas Day and New Year's Day
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
