Director, Laboratory Services: Plymouth, MA
About The Position
The Director, Laboratory Services provides operational oversight, professional guidance, and direction to the laboratory team to ensure services are delivered efficiently and effectively. The position conducts retrospective and concurrent quality and financial performance-improvement assessments, develops methodologies for performance evaluation, revenue reporting, and supply and cost analysis, and recommends strategies for efficient delivery of high-quality patient care. The Director develops and maintains internal documentation and external reports to support hospital operations and strategy, and helps grow Laboratory Services and Pathology service lines. The role oversees the laboratory’s administrative functions, including budgets for general laboratory, pathology, blood bank, and outreach, and serves as an administrative dyad leader with the Medical Director for Laboratory Medicine and Pathology. It also leads staffing and personnel processes, supports equipment evaluation and purchasing, oversees quality, compliance, accreditation, and safety programs, and maintains laboratory policies and procedures. The Director represents Laboratory Leadership on hospital committees and supports departmental meetings, workforce scheduling, performance reviews, timekeeping, and employee relations. The position requires frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking, and lifting over 10 pounds. Occasional activities include climbing stairs, lifting 50–100 pounds, and sitting. Hearing, sight, and speech are used constantly; smell, touch, keyboard, and telephone use are frequent. Constant concentration and problem-solving are required. Staff must be vaccinated against influenza as a condition of employment.
Requirements
- Bachelor of Science degree in a health-related field.
- At least five years of supervisory experience.
- Demonstrated leadership and team management skills.
- Working knowledge of statistics, profit and loss, and budgets.
- Knowledge of all laboratory department functions.
- Ability to develop and maintain positive working relationships with internal and external stakeholders.
- Ability to meet the physical and environmental requirements of the role, including frequent lifting over 10 pounds and occasional lifting of 50–100 pounds.
- Influenza vaccination is required as a condition of employment.
Nice To Haves
- MBA preferred.
- A.S.C.P. certification preferred.
- Experience implementing strategic plans for surgical services preferred.
- Experience with analytical reporting using an electronic health record, preferably Epic.
Responsibilities
- Oversee the laboratory’s administrative functions, including budgets for general laboratory, pathology, blood bank, and outreach, covering salaried, non-salaried, and capital expenses.
- Determine staffing levels and take action based on workflow, productivity, and personnel needs.
- Participate in evaluating and purchasing laboratory equipment, coordinating key product selections with BILH Laboratory Leadership.
- Ensure general laboratory accreditation criteria are met through quality assurance monitoring, participation in the Quality Control Program, and participation in the Laboratory Compliance Program; report data to the hospital Compliance Officer and Patient Care Assessment Team.
- Partner with the Medical Director as an administrative dyad leader for Laboratory Medicine and Pathology, including assistance with maintaining and updating Pathology procedure manuals.
- Prepare manuals for regulatory agencies, including HCFA, CAP, JCAHO, AABB, and DPH for offsite drawing stations.
- Represent the laboratory as Laboratory Safety Officer and ensure compliance with the Chemical Hygiene Plan, Laboratory Safety Manual, and Blood Borne Pathogen Standards.
- Develop, implement, maintain, and approve laboratory policies and procedures.
- Attend departmental meetings as needed and assist the Medical Director with bi-monthly Laboratory Department meetings.
- Ensure Laboratory Leadership representation on pertinent hospital committees, including Safety, PCA, Laboratory Compliance, Operations Council as requested, Meditech 6.0 task force, Billing/Revenue and Service Excellence, Infection Control, Emergency Preparedness, Antibiotic Stewardship, and Transfusion Committee.
- Ensure department performance evaluations are completed on time.
- Manage Kronos card entries and approvals, including documentation of hours and earned time, and approval and issuance of vacation, holiday, and overtime hours.
- Complete, assign, and post positions according to contract guidelines; schedule technical hours in the General Laboratory and ensure appropriate skill mixes across all shifts for 24/7 service.
- Manage progressive discipline and ensure incidents are properly documented and filed with HR.
- Identify opportunities for growth and expansion across laboratory functions.
- Conduct quality and financial performance-improvement assessments and develop approaches for performance evaluation, revenue reporting, and supply and cost analysis.
- Develop and maintain internal documentation and external reports supporting hospital operational and strategic needs.
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What This Job Offers
Job Type
Full-time
Career Level
Director
