Senior Director, Laboratory Operations - Marlborough, MA

Quest Diagnostics

5h•Onsite

About The Position

The Senior Director, Laboratory Operations oversees technical laboratory operations for business units with more than $650 million in revenue and approximately 400–500 employees. Based onsite in Marlborough, Massachusetts, the role is responsible through laboratory managers for the quality and timeliness of technical procedures, regulatory compliance, and the overall laboratory budget. Success is measured by meeting budget projections, client satisfaction, professional staff development, and effective communication within and between laboratories and with R&D, Sales and Marketing, Finance, Human Resources, and IT. The role has full P&L responsibility for laboratory operations and leads a team of approximately 15 direct reports. It develops operational strategies and initiatives, oversees daily performance, and advances quality, safety, compliance, throughput, innovation, and continuous improvement. The position also coordinates with internal groups and vendors on technology, workflow, quality assurance, assay implementation, standardization, and customer-driven quality activities. Up to 25% travel is required.

Requirements

Bachelor’s degree in a life science or engineering field.
At least 10 years of experience in laboratory or manufacturing operations management in regulated industries, particularly those overseen by FDA or CLIA.
At least 5 years of demonstrated overall management and P&L responsibilities.
Demonstrated success applying LEAN principles and continuous improvement methodologies.
Ability to work in a fast-paced, high-pressure environment while maintaining attention to detail.
Strong strategic planning and organizational skills, including the ability to manage complex, multifaceted operations.
Excellent communication and interpersonal skills, including experience leading cross-functional teams and influencing or selling ideas and concepts to peers and senior management.
Willingness to travel up to 25%.

Nice To Haves

Master’s degree in a life science or business-related field.
Leadership experience in highly automated operations.

Responsibilities

Develop and implement laboratory operations strategies, plans, and initiatives to improve business operations and drive revenue growth.
Oversee daily operations, ensuring quality, safety, and regulatory compliance.
Manage resource allocation, scheduling, and workflow to optimize throughput and minimize downtime.
Take full P&L responsibility for laboratory operations, including budgeting, cost control, and use of financial performance data to guide decisions and improve profitability.
Drive a culture of innovation, continuous improvement, and operational excellence throughout the laboratory operations organization.
Lead implementation and ongoing use of the daily management system across laboratory departments.
Provide technical expertise and guidance to cross-functional teams on process-flow improvements.
Partner with NLO, the Automation team, and vendors to evaluate and implement technologies, systems, and best practices.
Work with Human Resources on hiring, policy and procedure changes, and workers’ compensation issues.
Ensure timely communication among laboratories, Specimen Management, patient services, logistics, IT, client services, Sales and Marketing, and other laboratories within Quest Diagnostics.
Manage a team of approximately 15 direct reports.
Monitor assay turnaround times, including sample delivery to laboratories and assay reporting; work with managers and supervisors to establish preventive measures for delayed reports.
Coordinate with Information Technology on software changes and laboratory requirements.
Coordinate quality assurance activities by reviewing quality measures and survey reports.
Support and coordinate customer-driven quality activities in reference laboratory operations and Specimen Management.
Provide and collect information from laboratories to support Corporate Safety, Medical Administration, Sales and Marketing, and Human Resources.
Ensure coordination and implementation of laboratory standardization initiatives.
Provide operational support for bringing in new assays and methods validated by R&D.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness healthyMINDS mental health program.
Vacation and health/flex time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
25% annual incentive plan and long-term incentive.