Senior Director, Laboratory Operations - Marlborough, MA

Quest Diagnostics • Marlborough, MA

11h • $200,000 - $240,000 • Onsite

About The Position

The Senior Director, Laboratory Operations – Marlborough, MA will oversee technical lab operations for units with over $650mm in revenue and approximately 400-500 employees. The successful candidate will be responsible, through lab managers, for quality and timeliness of technical procedures, compliance, and overall lab budget. The Senior Director is also responsible for ensuring the overall success of laboratory operations as measured by meeting/maintaining budget projections; client satisfaction; professional staff development and overall communications within/between the laboratories, as well as with R&D, Sales/Marketing, Finance, Human Resources and IT. This position will be based onsite in Marlborough, MA.

Requirements

• A bachelor's degree in Life science or engineering fields is required.
• A minimum of ten years of experience in laboratory or manufacturing operations management in regulated industries, particularly those under FDA or CLIA oversight, with at least five (5) years of demonstrated overall management and P&L responsibilities.
• Demonstrated success in applying LEAN principles and continuous improvement methodologies.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to details.
• Strong strategic planning and organizational skills, with the ability to manage complex, multi-faceted operations.
• Excellent communication and interpersonal skills, with experience leading cross-functional teams and the ability to influence/sell ideas and concepts to peers and senior management.

Nice To Haves

• A master’s degree in a Life Science or Business-related field is preferred.
• Leadership experience in highly automated operations is preferred.

Responsibilities

• Develop and implement Lab Ops strategies, plans, and initiatives to improve business operations and drive revenue growth.
• Oversee daily operations, ensuring quality, safety, and regulatory compliance.
• Manage resource allocation, scheduling and workflow to optimize throughput and minimize downtime
• Take full P&L responsibility for Lab operations, including budgeting, cost control and financial performance data to drive decisions and enhance profitability.
• Drive a culture of innovation, continuous improvement, and operational excellence throughout the Lab Ops organization.
• Lead the implementation and sustainability of the daily management system across lab departments.
• Provide technical expertise and guidance to cross-functional teams on process flow improvements.
• Partners with NLO, Automation team and vendors to evaluate and implement new technologies, systems, and best practices.
• Work with Human Resources in the areas of hiring, policies and procedure changes, and workman's compensation issues.
• Ensure open and timely communication between laboratories, Specimen Management, patient services, logistics, IT, client services, sales, marketing and other laboratories within Quest Diagnostics.
• Management of a team of ~15 direct reports.
• Monitor turnaround time of all assays by monitoring delivery of samples to the labs and reporting of assays.
• Work with managers and supervisors to establish preventive measures for delayed reports.
• Work with Information Technology for changes in software and coordinate lab requirements.
• Coordinate Quality Assurance activities by reviewing quality measures and survey reports.
• Support and coordinate customer-driven quality activities in reference laboratory operations and Specimen Management.
• Provide and collect information from labs to assist Corporate Safety, Medical Administration, Sales and Marketing, and Human Resources.
• Ensure coordination and implementation of standardization initiatives within the lab.
• Provide operational support for internalizing new assays and methods validated by R&D.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match upto 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director