Director, Internal Communications

Harvard University • Cambridge, MA

13h • Hybrid

About The Position

The Director of Internal Communications leads the strategy and execution of employee communications for Harvard’s Faculty of Arts and Sciences (FAS). Reporting directly to the Chief of Marketing & Operations, FAS, the Director advances FAS priorities, strengthens organizational connections, and supports an informed and engaged community. The role is the primary voice for internal news, announcements, leadership communications, and employee-facing campaigns, overseeing communications across email, digital, multimedia, and live-event channels and partnering with academic and administrative leaders across a large, complex, decentralized organization.

The Director leads the editorial strategy and day-to-day management of The FAS Reporter, working closely with the Director of Marketing on its channels, presentation, accuracy, and evolution. The position also leads emergency communications, manages public reports and internal communications tools, and provides strategic guidance to FAS offices communicating with employees. The standard schedule is 35 hours per week. The position is hybrid, with work schedule and location determined by the department based on operational needs.

Requirements

• Bachelor’s degree.
• At least 8 years of progressively responsible experience in communications and/or marketing.
• Strong writing and editing skills, including substantial experience writing for senior leaders and employee audiences.
• Experience developing and executing creative, engaging marketing communications or employee engagement campaigns.
• Experience using digital communications tools, including email marketing and web editing platforms.
• Ability to work in a fast-paced, highly decentralized environment with multiple, sometimes competing, interests.
• Strong project management skills, attention to detail, and ability to manage multiple high-priority initiatives simultaneously.
• Ability to collaborate as part of a team, build strong working relationships, and lead by influence.
• Ability to manage a high level of confidentiality and exercise sound judgment when handling sensitive information.

Nice To Haves

• Direct experience supporting an employee audience at a large, complex institution.

Responsibilities

• Lead internal communications strategy and execution for FAS, establishing content standards and publishing rhythms across employee-facing channels.
• Develop and coordinate communications rollouts from end to end, including messaging, timing, audiences, approvals, and cadence across offices and channels.
• Draft FAS-wide emergency communications about weather-related and other emergency impacts, closures, and operational changes; occasionally work nights and weekends when emergencies arise.
• Lead the editorial strategy and day-to-day management of The FAS Reporter, including soliciting, gathering, aggregating, curating, and editing content for the FAS community.
• Establish an efficient content intake and review process and maintain a forward-looking editorial calendar for The FAS Reporter.
• Partner with the Director of Marketing to review Reporter content for accuracy, clarity, consistency, and presentation, and identify opportunities to improve reach and engagement.
• Manage the development of public reports for FAS, assembling content, coordinating design, copyediting materials, and working with outside vendors as needed.
• Serve as the internal communications lead and core partner for the FAS calendar solution and other employee-facing channels; develop and execute strategies to promote alignment, coordination, awareness, and adoption across departments.
• Partner with the Director of Marketing on channel strategy, content review, and the development of new or evolving tools and formats.
• Serve as the primary liaison and partner to flagship FAS offices seeking to communicate or market announcements, programs, events, training, and other opportunities to employees.
• Build relationships that support a reliable flow of timely, accurate content into The FAS Reporter and other employee-facing channels, and provide communications guidance and tactical support to reach employees.

Benefits

• Generous paid time off, including parental leave.
• Medical, dental, and vision health insurance coverage starting on day one.
• Retirement plans with university contributions.
• Wellbeing and mental health resources.
• Support for families and caregivers.
• Professional development opportunities, including tuition assistance and reimbursement.
• Commuter benefits, discounts, and campus perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Director