Director - Internal Communications
About The Position
The Director, Internal Communications – Global Technology & Operations (GTO) develops and executes internal communications strategies that inform, engage, and connect employees across MetLife’s GTO organization. Reporting to the VP-Internal Communications, the role partners with GTO leaders and communications colleagues to translate technology and data priorities into clear, timely, relevant messaging across internal channels, while supporting communications planning and execution for key GTO initiatives. The position calls for a collaborative, hands-on communications leader who can balance strategy and execution, develop talent, work across functions, and bring an enterprise mindset to functional communications. This is a hybrid role requiring a minimum of three days per week in the office. The posting lists Cary and Charlotte, North Carolina, as alternative locations; the general information section lists New York, New York. Travel required is 25%, and relocation assistance is not available.
Requirements
- At least 8 years of experience in internal communications, corporate communications, or employee engagement.
- Strong writing, editing, and storytelling skills, including experience creating content across channels and translating complex business, technology, or operational topics into clear employee communications.
- Ability to provide strategic communications counsel and partner effectively with senior leaders and cross-functional colleagues.
- Ability to manage and develop communications talent with clarity, consistency, and sound judgment.
- Strong editorial planning and project management skills, attention to detail, and ability to manage multiple priorities in a fast-paced, matrixed environment.
- Bachelor’s degree in communications, journalism, public relations, English, or a related field.
Nice To Haves
- Experience integrating and operationalizing technology, digital tools, AI-enabled capabilities, or analytics in communications production, planning, measurement, or processes.
- Experience in financial services, insurance, or a similarly regulated sector.
- Experience supporting technology, operations, data, cybersecurity, customer service, or other highly technical functions.
Responsibilities
- Develop and execute internal communications plans supporting GTO priorities, initiatives, transformation efforts, and leadership objectives.
- Draft and deliver content across internal channels, including leadership messages, employee updates, intranet stories, talking points, town hall materials, and presentation content.
- Partner with GTO leaders, subject matter experts, and communications colleagues to simplify complex technology, operations, data, security, and service topics.
- Support executive and leadership communications and guide one direct report in delivering high-quality work with clarity and consistency.
- Manage editorial planning and channel coordination to ensure communications are timely, aligned, and effective during business milestones, technology initiatives, and periods of change.
- Use employee feedback, performance data, channel analytics, and evolving best practices to strengthen internal communications and improve engagement.
Benefits
- Comprehensive health plan including medical/prescription drug and vision coverage
- Dental insurance
- No-cost short- and long-term disability
- Company-paid life insurance
- Legal services
- Retirement pension funded entirely by MetLife
- 401(k) with employer matching
- Group discounts on voluntary insurance products, including auto and home, pet, critical illness, hospital indemnity, and accident insurance
- Employee Assistance Program (EAP) and digital mental health programs
- Parental leave
- Paid time off
- Paid holidays
- Volunteer time off
- Tuition assistance
- Potential annual short-term incentive compensation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
