Director, Insurance

West Monroe•Chicago, IL

10d•$200,000 - $250,000

About The Position

West Monroe is hiring a Director with deep insurance industry and consulting experience to join its growing Insurance practice. The Director will serve as a senior client and practice leader, helping insurance organizations address strategic business and technology priorities across customer engagement, modern data platforms, claims and contact center automation, and insurance analytics. The role involves identifying opportunities, developing transformation roadmaps, and delivering measurable business outcomes amid rising claims costs, increased M&A activity, evolving customer expectations, and adoption of AI and machine learning. The Director will lead complex client engagements and executive relationships, originate and close business opportunities, and help define and execute the Insurance practice’s growth strategy. The role also includes developing offerings and industry perspectives, and coaching and recruiting talent. The position is based in the Chicago office and requires 25–50% travel. Candidates must be able to work permanently in the United States without sponsorship. The stated national salary range is $200,000–$250,000 USD. The company describes medical, dental, vision, and basic life insurance; enrollment in a 401(k); the ability to purchase shares through its employee stock ownership program; annual bonus eligibility; unlimited flexible time off; ten paid holidays; and eligibility for ten weeks of paid parental leave upon hire.

Requirements

10+ years of consulting, professional services, or relevant insurance industry experience, including leadership of complex engagements.
Deep expertise across the Insurance value chain and a perspective on the industry’s future.
Strong experience with customer relationship strategies, technology modernization, data and analytics, AI, and/or operations transformation.
Proven success achieving in-market revenue expectations and originating or expanding client relationships.
Executive presence and excellent leadership, communication, relationship-building, and problem-solving skills.
Experience integrating AI tools such as ChatGPT into daily workflows to enhance productivity and insight generation, with critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
Ability to travel 25 to 50%.
Commitment to inclusion and diversity, and openness to new ideas and perspectives.
Ability to work permanently in the United States without sponsorship.

Responsibilities

Lead high-complexity engagements and manage scope, budget, staffing, profitability, quality, and client outcomes.
Advise senior insurance executives on industry challenges, operating models, technology modernization, data, analytics, and AI.
Apply knowledge of the insurance value chain across carriers and brokerages to shape strategies and solutions.
Advise clients on using data and AI to improve risk management, reduce losses, increase financial value, and enhance customer and employee experiences.
Lead account management and build executive relationships across complex client accounts.
Use AI tools to accelerate analysis, synthesize information, and support data-driven client recommendations while evaluating outputs with sound judgment.
Apply AI technologies, including generative AI, automation tools, and data models, to improve insights, delivery efficiency, and client outcomes.
Originate leads and identify opportunities in existing accounts and new client relationships.
Lead complex pursuits, change orders, extensions, and strategic growth opportunities from identification through close.
Lead pursuit relationships, shape solutions, and develop executive-level proposals.
Build West Monroe’s presence and reputation in the Insurance market through client relationships, industry engagement, and thought leadership.
Help define and execute the Insurance practice growth strategy, including new offerings, assets, and market opportunities.
Develop and share industry perspectives, methodologies, and approaches that differentiate West Monroe.
Lead, coach, and develop next-generation leaders and help recruit and retain high-performing talent.
Foster an inclusive, collaborative culture and contribute to the continued growth and development of the practice.