Director, Insurance

West Monroe•Chicago, IL

About The Position

West Monroe is hiring a Director to join its growing Insurance practice in Chicago. The Director will serve as a senior client and practice leader, helping insurance organizations address strategic business and technology priorities across customer engagement, modern data platforms, claims and contact center automation, and insurance analytics. The role involves identifying client opportunities, developing transformation roadmaps, and delivering measurable business outcomes. The Director will lead complex client engagements, advise senior insurance executives, manage executive relationships, originate and close business opportunities, and help define the Insurance practice’s growth strategy. The role also includes developing industry perspectives and offerings, coaching future leaders, and contributing to an inclusive and collaborative culture. Candidates must be able to work permanently in the United States without sponsorship and be able to travel 25 to 50%.

Requirements

Proven success achieving in-market revenue expectations and originating or expanding client relationships.
At least 10 years of consulting, professional services, or relevant insurance industry experience, including leadership of complex engagements.
Deep expertise across the Insurance value chain and a perspective on the industry’s future.
Strong experience with customer relationship strategies, technology modernization, data and analytics, AI, and/or operations transformation.
Executive presence and excellent leadership, communication, relationship-building, and problem-solving skills.
Experience integrating AI tools such as ChatGPT into day-to-day workflows to enhance productivity and insight generation, with critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
Ability to travel 25 to 50%.
Commitment to inclusion and diversity, and openness to new ideas and perspectives.
Ability to work permanently in the United States without sponsorship.

Responsibilities

Lead high-complexity engagements, with accountability for scope, budget, staffing, profitability, quality, and client outcomes.
Advise senior insurance executives on industry challenges, operating models, technology modernization, data, analytics, and AI.
Use knowledge of the insurance value chain across carriers and brokerages to shape strategies and solutions.
Advise clients on using data and AI to improve risk management, reduce losses, increase financial value, and enhance customer and employee experiences.
Lead account management and build executive relationships across complex client accounts.
Use AI tools to accelerate analysis, synthesize complex information, and support data-driven client recommendations, exercising sound judgment when evaluating outputs.
Apply AI technologies, including generative AI, automation tools, and data models, to improve insights, delivery efficiency, and client outcomes.
Originate leads and identify opportunities within existing accounts and new client relationships.
Lead complex pursuits, change orders, extensions, and strategic growth opportunities from identification through close.
Shape solutions and executive-level proposals as a relationship leader for pursuits.
Build West Monroe’s presence and reputation in the Insurance market through client relationships, industry engagement, and thought leadership.
Help define and execute the Insurance practice growth strategy, including new offerings, assets, and market opportunities.
Develop and share industry perspectives, methodologies, and approaches that differentiate West Monroe.
Lead, coach, and develop future leaders while helping recruit and retain high-performing talent.
Foster an inclusive, collaborative culture and contribute to the practice’s growth and development.