(USA) Director, Insights Consulting
About The Position
The Director, Insights Consulting leads the development and delivery of complex consulting projects supporting multiple business areas. The role analyzes business objectives and customer needs, advises senior leadership, and develops actionable insights to inform decisions. The Director collaborates across functions to align research methodologies and data strategies, and oversees a team in pursuit of business goals. The position requires leadership, advanced analytical expertise, and the ability to influence executive stakeholders with data-driven recommendations. The CIS Omni team delivers customer-centered solutions using Walmart’s capabilities. Its work spans eCommerce, store experience, Walmart+ membership, customer feedback, and innovation in features and market opportunities. The team balances immediate results with future growth and emphasizes agility, communication, and insightful storytelling to influence executive decisions. Team members collaborate across functions on strategic recommendations using business strategy, data analysis, and leadership to drive outcomes aligned with business goals.
Requirements
- Bachelor's degree in Business Administration or a related field and 5 years of experience in marketing research, data analytics, consulting, or a related field; alternatively, 7 years of experience in one of those fields.
- 4 years of supervisory experience or experience leading cross-functional teams.
- Extensive experience leading complex consulting projects focused on business strategy and customer insights.
- Proven ability to develop and implement research methodologies and data analysis approaches that produce actionable business recommendations.
- Strong leadership skills in coaching, mentoring, and developing high-performing teams aligned with organizational goals.
- Expertise collaborating with senior leadership and cross-functional partners to drive strategic alignment and business outcomes.
- Proficiency in quantitative and primary research, market research, and process improvement initiatives.
- Excellent communication skills to articulate insights and influence executive decision-making.
Nice To Haves
- Customer analytics in retail operations.
- Master of Business Administration.
Responsibilities
- Lead the development and delivery of complex consulting projects supporting multiple business areas.
- Analyze business objectives and customer needs to provide strategic recommendations.
- Serve as a subject matter expert to senior leadership, advising on customer insights and business strategies.
- Define research methodologies and oversee data analysis to address critical business questions.
- Collaborate across functions to align research strategies and develop actionable insights.
- Build and mentor a high-performing team, fostering continuous learning and development.
- Drive process improvements and innovation in research and data analytics approaches.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase plan, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
- Live Better U, a Walmart-paid education benefit covering tuition, books, and fees for eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
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What This Job Offers
Job Type
Full-time
Career Level
Director
