Director, Infrastructure Engineering & End User Services

Cresset Capital • Chicago, IL

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About The Position

Cresset is seeking a Director, Infrastructure Engineering & End User Services to lead its End User Computing organization across a cloud-first wealth management environment. The role owns desktop engineering, help desk, endpoint lifecycle, collaboration technologies, Microsoft 365, SaaS delivery, executive support, and digital employee experience. The Director will lead the relevant teams, establish service standards, advance automation and self-service, partner with Information Security, and build a high-performing engineering organization.

Requirements

• 10+ years of IT Infrastructure experience.
• 5+ years leading enterprise End User Computing organizations.
• Strong expertise in Microsoft 365, Intune, Entra ID, Okta, Windows, and macOS.
• Experience with CrowdStrike, Netskope, and modern endpoint management.
• Excellent leadership and communication skills.

Nice To Haves

• Experience building Desktop Engineering organizations.
• Experience implementing Azure Virtual Desktop, Citrix, or VMware Horizon; VDI experience is preferred.
• Experience in cloud-first SaaS environments.
• Financial services or regulated industry experience.
• Vendor and budget management experience.

Responsibilities

• Lead the Desktop Engineering, Help Desk, and End User Computing teams.
• Develop enterprise endpoint strategy for Windows, macOS, Intune, Autopilot, and endpoint lifecycle.
• Own Microsoft 365, Teams, Zoom, Box, and employee collaboration technologies.
• Establish SLAs, KPIs, and service excellence metrics.
• Drive automation, self-service, and AI-enabled service desk capabilities.
• Partner with Information Security on endpoint security, CrowdStrike, Netskope, Okta, and Entra ID.
• Manage executive support services and VIP support.
• Develop hardware standards, procurement, and asset lifecycle.
• Build and mentor a high-performing engineering organization.
• Drive continuous improvement and user satisfaction.

Benefits

• Annual incentive.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) retirement plan.
• Health savings accounts.
• Short- and long-term disability insurance.
• Voluntary critical and accident insurance.
• Pre-tax parking and transportation programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed