DIRECTOR, INFRASTRUCTURE ENGINEERING & END USER SERVICES

Cresset Capital•Chicago, IL

2d•$150,000 - $200,000•Onsite

About The Position

Cresset is seeking a Director, Infrastructure Engineering & End User Services to lead its End User Computing organization across a cloud-first wealth management environment. The role owns desktop engineering, help desk, endpoint lifecycle, collaboration technologies, Microsoft 365, SaaS delivery, executive support, and the digital employee experience. The director will lead and develop the teams responsible for these services while improving service quality, automation, and user satisfaction.

Requirements

10+ years of IT infrastructure experience.
5+ years leading enterprise End User Computing organizations.
Strong expertise in Microsoft 365, Intune, Entra ID, Okta, Windows, and macOS.
Experience with CrowdStrike, Netskope, and modern endpoint management.
Excellent leadership and communication skills.

Nice To Haves

Experience building Desktop Engineering organizations.
Experience implementing Azure Virtual Desktop, Citrix, or VMware Horizon; VDI experience is preferred.
Experience in cloud-first SaaS environments.
Financial services or regulated industry experience.
Vendor and budget management experience.

Responsibilities

Lead the Desktop Engineering, Help Desk, and End User Computing teams.
Develop enterprise endpoint strategy for Windows, macOS, Intune, Autopilot, and endpoint lifecycle.
Own Microsoft 365, Teams, Zoom, Box, and employee collaboration technologies.
Establish SLAs, KPIs, and service excellence metrics.
Drive automation, self-service, and AI-enabled service desk capabilities.
Partner with Information Security on endpoint security, CrowdStrike, Netskope, Okta, and Entra ID.
Manage executive support services and VIP support.
Develop hardware standards, procurement, and asset lifecycle.
Build and mentor a high-performing engineering organization.
Drive continuous improvement and user satisfaction.