Director, In Store

Macy's•Glendale, AZ

15h

About The Position

The Director, In Store leads People Leaders and drives store strategy to achieve sales and deliver a strong Macy’s customer experience. The role oversees efforts to maintain a clean, neat, and organized shopping environment; increase customer loyalty; and uphold customer service standards. Through training, coaching, and development, the Director helps People Leaders and Colleagues grow. This role reports to and is a developmental step to Store Manager. Other duties may be assigned.

Requirements

Bachelor’s degree or equivalent.
7–10 years of retail management experience, including experience developing leaders in a department or specialty store.
Effective written and verbal communication skills, including drafting reports and communications, presenting to management and business partners, and interpreting instructional documents.
Ability to perform basic math functions, including addition, subtraction, multiplication, and division.
Working knowledge of Microsoft Word, PowerPoint, Excel, and Exchange.
Ability to handle multiple tasks simultaneously.
Self-motivated, with strong organizational, prioritization, and time-management skills.
Ability to collaborate and function as a team member.
Strong sense of urgency.
Proficiency using computers and RF equipment.
Strong interpersonal and leadership skills.
Ability to adapt quickly to changing priorities.
Ability to work a flexible retail schedule, including day, evening, weekend, and/or holiday hours.
Regularly sit, talk, hear, and use hands to finger, handle, and feel; frequently stand, walk, and reach; and occasionally lift or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl.
Close vision, color vision, and ability to adjust focus.

Responsibilities

Lead Sales and Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers.
Coach, train, teach, and develop team skills and strategies for customer experience, selling, merchandise, and operational processes.
Analyze store business, develop strategies, implement action plans for deficient areas, and identify growth opportunities.
Drive and exceed sales goals by leading initiatives through coaching, feedback, and recognition while optimizing productivity and efficiency.
Plan and execute workload for pricing, signing, visual execution, merchandise execution, and events.
Drive profit results by planning and executing product movement logistics, fulfillment, and back-of-house activities.
Lead the store’s customer service culture and ensure Colleagues engage customers in a friendly, easy-to-shop environment.
Review Sales, Customer Experience, and Star Rewards results and take action to improve them.
Drive Customer Experience KPIs, including Omni Customer Experience scores and Omni demand metrics.
Use data to recognize People Leaders and Colleagues and communicate strategies to improve results.
Work with Managers, Sales, and Customer Experience teams to build relationships between Macy’s Stylists and customers through MyClient and other customer acquisition initiatives.
Plan and execute events and community outreach, ensuring execution through Managers, Sales, and Customer Experience.
Develop People Leader and Hourly Colleague talent; address performance issues promptly; conduct ongoing talent analysis; and establish career progression plans to retain talent and reduce turnover.
Participate in recruitment and fill open Executive positions, prioritizing internal movement, Commission, and High Level Selling areas.
Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; set work strategies; provide insight and decision support; manage performance expectations; and resolve colleague complaints and problems.
Ensure effective sales floor coverage through workforce solutions and lead selling initiatives throughout the store as needed.
Promote shortage awareness and ensure policies and procedures are implemented.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Maintain regular, dependable attendance and punctuality.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Tuition reimbursement