Director, In Store

Macy's•Edison, NJ

4d•$108,790 - $181,280

About The Position

The Director, In Store leads a team of People Leaders and drives store strategy to achieve sales with a focus on the Macy’s customer. The role oversees efforts to maintain a clean, neat, and organized shopping environment, increase customer loyalty, and deliver Macy’s customer service standards. Through training, coaching, and development, the Director helps People Leaders and Colleagues grow. The role reports to and is a developmental step to Store Manager. Other duties may be assigned.

Requirements

Bachelor’s degree or equivalent.
A minimum of 7–10 years of retail management experience, including developing leaders in a department or specialty store.
Effective written and verbal communication skills, including drafting reports and communications, presenting to internal and external business partners, and interpreting instructional documents.
Basic math skills, including addition, subtraction, multiplication, and division.
Working knowledge of Microsoft Word, PowerPoint, Excel, and Exchange.
Ability to handle multiple tasks simultaneously.
Self-motivated, with strong organizational, prioritization, and time-management skills and the ability to collaborate as a team member.
Strong sense of urgency.
Proficiency using computers and RF equipment.
Strong interpersonal and leadership skills.
Highly organized and able to adapt quickly to changing priorities.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
Physical ability to sit, talk, hear, use hands to finger, handle, and feel; frequently stand, walk, and reach; occasionally lift or move up to 25 pounds, climb ladders, stoop, kneel, crouch, and crawl; and meet close-vision, color-vision, and focus-adjustment requirements.

Responsibilities

Lead Sales and Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers; coach, train, teach, and develop their skills and strategies for customer experience, selling, merchandise, and operational processes.
Analyze store business, develop strategies to deliver results, implement action plans for deficient areas, and identify growth opportunities.
Drive and exceed sales goals by leading initiatives through coaching, feedback, and recognition while optimizing productivity and efficiency.
Plan and execute workload for pricing, signing, visual execution, merchandise execution, and events.
Drive profit results by planning and executing product movement logistics, fulfillment, and back-of-house activities.
Lead the store’s customer service culture and ensure Colleagues engage customers in a friendly, easy-to-shop environment.
Review Sales, Customer Experience, and Star Rewards results and develop strategies for continued improvement.
Drive Customer Experience KPIs, including Omni Customer Experience score and Omni demand metrics.
Use data to recognize People Leaders and Colleagues and develop and communicate strategies to improve results.
Partner with Managers, Sales, and Customer Experience to build relationships between Macy’s Stylists and customers through MyClient and other customer-acquisition initiatives.
Plan and execute events and community outreach, ensuring execution through Managers, Sales, and Customer Experience.
Develop People Leader and hourly Colleague talent and address performance issues promptly.
Conduct ongoing talent analysis and establish career progression plans for key employees and positions to retain talent and reduce turnover.
Participate in recruiting and fill open Executive positions, prioritizing internal movement, Commission, and High Level Selling areas.
Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; set work strategy, provide insight and decision support, manage performance, and resolve colleague complaints and problems.
Ensure effective sales-floor coverage through workforce solutions and lead selling initiatives throughout the store as needed.
Establish strong shortage awareness and ensure policies and procedures are implemented.
Foster acceptance and respect and strengthen relationships and authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement