Director, In Store

Macy's

About The Position

The Director, In Store leads People Leaders and drives store strategy to achieve sales with a focus on the Macy’s customer. The role oversees efforts to maintain a clean, neat, and organized shopping environment, increase customer loyalty, and deliver Macy’s customer-service standards. Through training, coaching, and development, the Director helps People Leaders and Colleagues grow. The role reports to a Store Manager and is described as a developmental step toward that position.

Requirements

Bachelor’s degree or equivalent.
Seven to ten years of retail management experience, including experience developing leaders in a department or specialty store.
Effective written and verbal communication skills, including drafting reports and communications, presenting to management and business partners, and interpreting instructional documents.
Ability to perform basic math, including addition, subtraction, multiplication, and division.
Working knowledge of Microsoft Word, PowerPoint, Excel, and Exchange.
Proficiency using computers and RF equipment.
Ability to handle multiple tasks simultaneously.
Self-motivated, with strong organizational, prioritization, and time-management skills.
Ability to collaborate and function as a team member.
Strong sense of urgency.
Strong interpersonal and leadership skills, with the ability to adapt quickly to changing priorities.
Ability to work a flexible retail schedule, including day, evening, weekends, and/or holidays.
Physical ability to sit, talk, hear, use hands to finger, handle, and feel; frequently stand, walk, and reach; occasionally lift or move up to 25 pounds, climb ladders, stoop, kneel, crouch, and crawl; and meet close-vision, color-vision, and focus-adjustment requirements.

Responsibilities

Lead Sales and Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers.
Coach, train, teach, and develop teams in customer experience, selling, merchandise, and operational processes.
Analyze store performance, develop strategies, implement action plans for deficient business areas, and identify growth opportunities.
Drive and exceed sales goals through coaching, feedback, recognition, and initiatives that optimize productivity and efficiency.
Plan and execute pricing, signing, visual, merchandise, and event workload.
Drive profit results by planning and executing product movement logistics, fulfillment, and back-of-house activities.
Lead a customer-service culture and ensure Colleagues engage customers in a friendly, easy-to-shop environment.
Review Sales, Customer Experience, and Star Rewards results and determine actions for continued improvement.
Drive Customer Experience KPIs, including Omni Customer Experience scores and Omni demand metrics.
Use data to recognize People Leaders and Colleagues and communicate strategies to improve results.
Work with Managers in Sales and Customer Experience to build customer relationships through MyClient and other customer-acquisition initiatives.
Plan and execute events and community outreach, ensuring execution through Managers in Sales and Customer Experience.
Develop People Leader and Hourly Colleague talent, address performance issues promptly, conduct ongoing talent analysis, and establish career progression plans to retain talent and reduce turnover.
Participate in recruiting and fill open Executive positions, prioritizing internal movement, Commission, and High Level Selling areas.
Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; set work strategies, provide insight and decision support, manage performance, and resolve colleague complaints and problems.
Develop workforce solutions to ensure effective sales-floor coverage and lead selling initiatives throughout the store as needed.
Promote shortage awareness and ensure policies and procedures are implemented.
Foster acceptance and respect and strengthen authentic connections with colleagues, customers, and communities.
Perform other duties as assigned and maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Tuition reimbursement