Director, In Store

Macy's•Glendale, AZ

1d•$98,900 - $164,800

About The Position

The Director, In Store leads a team of People Leaders and drives strategy to achieve sales with a focus on the Macy’s customer. The role oversees efforts to maintain a clean, neat, and organized shopping environment, increase customer loyalty, and deliver Macy’s customer-service standards. Through training, coaching, and development, the Director supports the growth of People Leaders and Colleagues. The position reports to the Store Manager and is a developmental step to Store Manager.

Requirements

Bachelor’s degree or equivalent.
A minimum of 7–10 years of retail management experience, including experience developing leaders in a department or specialty store.
Effective written and verbal communication skills, including the ability to draft reports and communications, present to management and business partners, and interpret instructional and procedural documents.
Basic math skills, including addition, subtraction, multiplication, and division.
Working knowledge of Microsoft Word, PowerPoint, Excel, and Exchange.
Ability to handle multiple tasks simultaneously.
Self-motivation and strong organizational, prioritization, and time-management skills.
Ability to collaborate and function as a team member.
Strong sense of urgency.
Proficiency using computers and RF equipment.
Strong interpersonal and leadership skills.
Highly organized and able to adapt quickly to changing priorities.
Ability to work a flexible retail schedule, including day, evening, weekends, and/or holidays.
Physical ability to sit, talk, hear, and use hands to finger, handle, and feel; frequently stand, walk, and reach; and occasionally lift or move up to 25 pounds, climb ladders, stoop, kneel, crouch, and crawl. Requires close vision, color vision, and ability to adjust focus.

Responsibilities

Lead Sales and Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers; coach, train, and develop their skills and strategies for customer experience, selling, merchandise, and operations.
Analyze store business, develop strategies to deliver results, implement action plans for deficient areas, and identify growth opportunities.
Drive and exceed sales goals by leading initiatives through coaching, feedback, and recognition while optimizing productivity and efficiency.
Plan and execute workload for pricing, signing, visual execution, merchandise execution, and events.
Drive profit results by planning and executing product movement logistics, fulfillment, and back-of-house activities.
Lead the store’s customer-service culture and ensure colleagues engage customers in a friendly, easy-to-shop environment.
Review Sales, Customer Experience, and Star Rewards results and plan actions for continued improvement.
Drive Customer Experience KPIs, including Omni Customer Experience scores and Omni demand metrics.
Use data to recognize People Leaders and Colleagues and communicate strategies to improve results.
Work with Managers in Sales and Customer Experience to strengthen relationships between Macy’s Stylists and customers through MyClient and other customer-acquisition initiatives.
Plan and execute events and community outreach, ensuring execution through Managers in Sales and Customer Experience.
Develop People Leader and Hourly Colleague talent and address performance issues promptly.
Conduct ongoing talent analysis and establish career progression plans for key employees and positions to retain talent and reduce turnover.
Participate in recruitment and fill open Executive positions, prioritizing internal movement, Commission, and High Level Selling areas.
Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; set work strategies, provide insight and decision support, manage performance expectations, and resolve colleague complaints and problems.
Ensure effective sales-floor coverage through workforce solutions and lead storewide selling initiatives as needed.
Promote shortage awareness and ensure policies and procedures are implemented.
Foster acceptance and respect and strengthen relationships and authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.
Tuition reimbursement.