Director, HR Service Delivery

Comcast Resume • PA - Virtual - C, PA

6d

About The Position

The Director, HR Service Delivery defines and deploys best-in-class strategic solutions for business operations, standardizing processes to improve efficiency, establishing success metrics, and applying a systematic approach to project management. The position develops scalable improvement plans, leads cross-functional teams, fosters an inclusive work environment, and prepares the organization for change.

The role is accountable for defining future-state solutions and ensuring successful deployment of operational components for strategic systems, with focus areas including Sales, Marketing, and ordering service. It reduces process variation, develops repeatable plans to accelerate time to market and improve operational efficiency, and collaborates with field and corporate partners to secure alignment and high-quality solutions. The role also works with HR counterparts on change management, communication, and training plans, and is responsible for commitments within the assigned organization and dependencies across the department.

The position requires independent judgment and discretion. Regular, consistent, and punctual attendance is expected, and the employee must be able to work nights and weekends, variable schedules, and overtime as necessary. Other duties and responsibilities may be assigned.

Requirements

• Bachelor's degree.
• 10 or more years of relevant work experience.
• Skills in business case development, business process analysis, change management, cross-functional project management, data analysis, executive presence, and people management.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.

Responsibilities

• Define future-state best-in-class solutions and ensure successful deployment of operational components for strategic systems, including Sales, Marketing, and ordering service.
• Reduce process variation to simplify processes and improve operational efficiency.
• Create mutually agreed-upon success metrics for each new system or process and establish plans to track, monitor, and measure them.
• Use a structured, collaborative project approach: measure processes and assess capability and quality; define problem statements; perform gap analyses; standardize solutions around best practices; and repeat for continuous improvement.
• Develop repeatable, scalable plans and processes to accelerate time to market and improve operational efficiency.
• Work closely with matrixed field and corporate cross-functional teams to secure alignment and solution excellence.
• Foster empowerment, openness, inclusion, and objectivity while pursuing solutions that benefit the organization.
• Work with HR counterparts to identify change-management, communication, and training plans.
• Manage commitments within the assigned organization and dependencies across the department.
• Exercise independent judgment and discretion in significant matters.
• Work nights and weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.

Benefits

• Comcast offers an array of benefits options, expert guidance, and always-on tools intended to support employees physically, financially, and emotionally. Further details are available in the benefits summary on the careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Director