Director, HR Service Delivery & People Operations

KeHE Distributors, LLC•Naperville, IL

34d

About The Position

The Director, HR Service Delivery & People Operations is a strategic leadership role responsible for transforming the employee experience through efficient, scalable, and data-driven HR processes. The role oversees the optimization of HR Shared Services, Payroll Administration, and People Operations, with a focus on streamlining workflows, implementing self-service technology, and ensuring accuracy and compliance in payroll and data management. The position is expected to act consistently with KeHE’s Mission, Vision, and Values. The director leads the unification of HR Shared Services and Payroll into a cohesive HR Operations function, defines a tiered service delivery model, redesigns workflows, and oversees end-to-end payroll administration and HRIS data governance. The role also provides consultative guidance to managers and employees and ensures policies comply with organizational requirements.

Requirements

Bachelor’s degree in HR, Business, or a related field.
10 or more years of progressive experience in HR Operations or Shared Services.
Strong proficiency with major HRIS platforms, such as Workday, Dayforce, or ServiceNow, and experience driving system implementations or large-scale optimizations.
Demonstrated success leading large, multi-functional teams and managing organizational change.
Deep knowledge of payroll administration, multi-state tax regulations, and integration of specialized pay structures such as driver pay and incentive payouts.
Knowledge of end-to-end payroll administration, multi-jurisdictional compliance, and specialized pay structures.
Understanding of employment law, wage and hour regulations, and compliance requirements across multiple jurisdictions.
Ability to design and implement tiered HR service delivery models.
Ability to redesign workflows and apply continuous improvement frameworks.
Ability to lead, coach, and develop a multi-functional HR operations team.
Ability to set departmental goals and KPIs and use data to drive accountability and continuous improvement.
Ability to build trusted relationships with business unit leaders, managers, and employees.
Ability to plan and oversee complex, cross-functional HR initiatives on time and within scope.

Nice To Haves

MBA or HR certification (SHRM-SCP or SPHR).

Responsibilities

Lead a team providing consultative guidance to managers and employees on benefits, compensation, payroll, organizational development, workforce and succession planning, training, and performance management.
Ensure policies applied across business units, divisions, or profit centers comply with organizational policies and procedures.
Unify HR Shared Services and Payroll into a cohesive HR Operations function.
Define and implement a tiered service model balancing automated self-service with high-touch support for complex inquiries.
Redesign end-to-end HR workflows to reduce cycle times, eliminate manual redundancies, and improve scalability.
Oversee end-to-end payroll administration, ensuring accuracy, timely delivery, and regulatory compliance across jurisdictions.
Manage integration of complex payroll streams, such as Transportation and Driver Pay, into the central payroll function.
Maintain HRIS data integrity and ensure quality reporting, analytics, auditing, and privacy compliance.
Perform other duties and projects as assigned.