HR Director - People Operations & Performance | REMOTE - LATAM

Carazo Enterprise SL

8d•Hybrid

About The Position

The HR Director leads the international People Operations function and develops a transparent, performance-driven HR system. This senior leadership role owns the employee lifecycle after hiring, including contracts, HR policies, performance management, compensation coordination, employee relations, professional development, retention, disciplinary matters, and offboarding. The role reports directly to the CEO and leads the HR Generalist and future People Operations team. The position may be performed from the company’s office in Panama, in a hybrid format, or fully remotely from another Latin American country. Full daily availability during Panama business hours, 9 a.m. to 6 p.m., is mandatory. Occasional business travel may be required. The HR Director owns People Operations, HR documentation and contracts, performance management, compensation and benefits, employee relations, policies and compliance, employee development, retention, and offboarding. Daily sourcing, candidate acquisition, and recruiter management belong to the separate Global Talent Acquisition Director while that function is active. If that position becomes vacant, the HR Director may temporarily assume recruitment governance to maintain business continuity. The role offers a monthly salary range of USD $3,500 to $5,000, depending on experience, plus performance-based incentives. The contract format depends on the candidate’s country of residence.

Requirements

At least 5 years of experience as an HR Director, Head of HR, or senior HR leader.
A university degree is required; a master's degree is preferred.
Demonstrated strong experience in international recruitment.
Strong experience managing the full employee lifecycle.
Proven experience with performance management, employee relations, and terminations.
Experience developing and enforcing HR policies.
Experience managing remote or international teams.
Strong knowledge of HR operations, contracts, and compensation processes.
Experience managing an HR team.
English at C1 level or equivalent.
Spanish at C1 level or native proficiency.
Strong judgment, confidentiality, and decision-making ability.
Ability to work independently and communicate directly with the CEO.
Availability during Panama business hours, 9 a.m. to 6 p.m. Panama time.

Nice To Haves

Candidates based in Latin America are strongly preferred.
A master's degree is preferred.

Responsibilities

Lead the international People Operations and HR governance function.
Develop HR strategy and support organizational design.
Manage employee and contractor agreements, renewals, and HR documentation.
Coordinate recruitment in Latin America and Europe.
Improve retention, training, and onboarding.
Maintain employee files, contract trackers, and probation records.
Develop and enforce HR policies and internal procedures.
Manage performance reviews, KPIs, and performance improvement plans.
Handle employee relations, complaints, conflicts, and disciplinary matters.
Coordinate compensation, bonuses, benefits, and payroll information.
Build promotion, career-development, and succession processes.
Improve employee engagement and retention.
Manage terminations, exit interviews, and offboarding.
Lead and develop the HR Generalist and future People Operations team.
Maintain HR dashboards and provide regular reports to the CEO.
Work with the Global Talent Acquisition Director on workforce planning, hiring quality, and probation success.
Temporarily assume recruitment governance if the Global Talent Acquisition position becomes vacant, to support business continuity.