About The Position
The Director - HR Employee Services is a senior role within Morgan Stanley’s Human Capital Management Employee Services team. The role leads complex HR advisory, Reasonable Accommodation, Reduction in Force, case management, and employee services activities across the HCMES Service Delivery portfolio. The team provides commercially oriented HR guidance, employee support, operational execution, risk management, governance, and global HR process delivery. The position serves as a senior subject matter expert on sensitive accommodation, leave, ergonomic, employee relations, and workforce matters. It leads complex cases from intake through resolution, provides governance for confidential workforce actions and assigned processes, advises senior stakeholders, and drives consistent, fair, compliant, and defensible outcomes. It also identifies process and control improvements, supports global HR initiatives, coaches colleagues, and prepares executive-ready summaries and recommendations. The role requires discretion, independent judgment, strong stakeholder influence, and the ability to handle complex and confidential employee matters in a high-volume, fast-paced global environment. At least 10 years of relevant experience would generally be expected. The job title indicates a night shift, but specific working hours are not provided.
Requirements
- Strong HR advisory capability and proven ability to handle complex, sensitive, and confidential employee matters.
- Experienced understanding of HR Employee Services, Reasonable Accommodation, Employee Relations, RIF support, case management, and HR operations in a global environment.
- Strong knowledge of U.S. employment regulations and accommodation frameworks, including FMLA and ADA.
- Ability to exercise independent judgment, assess risk, analyze complex facts, and recommend balanced outcomes when precedents may be unclear.
- Strong stakeholder management and influence skills, including the ability to work professionally with employees, managers, HR Business Partners, Legal, Employee Relations, Compliance, and senior leaders.
- Ability to manage multiple priorities, escalations, and workstreams while maintaining accuracy, documentation quality, and timely follow-through.
- Strong process governance mindset, including SOP ownership, audit readiness, controls discipline, and continuous improvement.
- Proficiency in Workday, AskHR, HRCM, ServiceNow, or similar HR or case management platforms.
- Strong Microsoft Office capability, including Excel, Word, and PowerPoint.
- High ownership, accountability, integrity, discretion, and professionalism when handling employee data and confidential workforce matters.
- Ability to work effectively across global teams, navigate ambiguity, adapt communication style, and operate in a dynamic service delivery environment.
- At least 10 years of relevant experience would generally be expected, with strong exposure to HR Operations, Employee Services, Employee Relations, Reasonable Accommodation, RIF support, or complex case management.
Nice To Haves
- Experience supporting complex employee matters in a regulated environment, preferably Banking and Financial Services.
- Experience partnering with Legal, Employee Relations, Compliance, HR Business Partners, business leaders, and regional HR teams on sensitive or high-risk matters.
Responsibilities
- Lead complex Reasonable Accommodation case management from intake through resolution, including reviewing supporting documentation, interpreting policy, assessing operational feasibility, consulting stakeholders, and making risk-balanced recommendations.
- Serve as a senior subject matter expert for sensitive accommodation, leave, ergonomic, employee relations, and workforce matters requiring independent judgment, confidentiality, and appropriate escalation.
- Provide end-to-end support and governance for Reduction in Force activities, coordinating with HR Business Partners, Legal, Employee Relations, business leaders, and delivery teams.
- Interpret Firm policies, regulatory expectations, case precedents, and operational guidelines to promote consistent, fair, and defensible outcomes.
- Advise and influence senior stakeholders, HR Business Partners, managers, employees, Legal, and regional HR partners on sensitive workforce matters.
- Own complex escalations and decision support for high-risk cases involving unclear precedents or potential legal, compliance, reputational, or employee relations impact.
- Lead operational governance for assigned HCMES processes, including case tracking, documentation quality, audit readiness, service standards, controls, and timely closure in Firm systems.
- Analyze case trends, process gaps, recurring risks, and stakeholder feedback and recommend improvements.
- Drive simplification, standardization, automation, and continuous improvement across HR Employee Services; keep SOPs, templates, playbooks, and knowledge materials current.
- Partner with global and regional HR teams on people initiatives, HR projects, cyclical activities, and service delivery priorities.
- Provide leadership, coaching, training, and knowledge guidance to junior team members and peers, including capability building, work allocation support, quality review, and input into resourcing or performance discussions where applicable.
- Develop executive-ready summaries, metrics, risk insights, and recommendations for senior HR leadership.
- Maintain confidentiality, sound judgment, responsiveness, and stakeholder trust in a high-volume, fast-paced global environment.
- Stay current on employment laws, HR policies, accommodation frameworks, governance expectations, and service delivery requirements.
Benefits
- Morgan Stanley offers comprehensive employee benefits and perks and supports employees and their families throughout their work-life journey.
- The company describes opportunities to move within the business for employees who demonstrate passion and grit.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
