Director Hotel Operations | Kali Hotel & Rooftop, Autograph Collection

Crescent Careers•Inglewood, CA

4d•Onsite

About The Position

Kali Hotel is seeking a dynamic, highly engaged Director of Operations to join its executive leadership team. This role is responsible for the overall operational performance of the hotel and for creating a seamless, elevated guest experience. The Director of Operations will provide strategic and day-to-day leadership across Rooms, Food & Beverage, Culinary, and Security, collaborating with the General Manager and executive team to drive service excellence, financial performance, associate engagement, and operational consistency. This position is ideal for a seasoned hotel operator experienced in luxury hospitality and the fast-paced environment of a contemporary lifestyle hotel.

Requirements

Significant leadership experience in a full-service, upscale or luxury hotel environment.
Demonstrated experience leading multiple hotel operating disciplines, including Rooms and Food & Beverage.
A background that blends luxury and lifestyle hotel operations.
Experience successfully operating in a contemporary, high-energy hotel environment is strongly preferred.
Marriott experience preferred, with a strong understanding of brand standards, operating disciplines and the Marriott guest experience.
Proven ability to lead through complexity, change, and high-volume operating periods.
Strong financial acumen with demonstrated experience in forecasting, budgeting, labor management, productivity, and departmental profitability.
Experience working in a unionized hotel environment preferred.
Strong understanding of Food & Beverage, including restaurants, bars, banquets, and culinary operations.
Exceptional communication, interpersonal, and problem-solving skills.
A hands-on, visible leadership style with the ability to move seamlessly between strategic thinking and operational execution.
Demonstrated ability to anticipate issues and opportunities before they arise and create plans to address them.
Ability to build trust with ownership, executive leadership, department heads, associates, guests, and external partners.
A calm, solutions-oriented leader who thrives in a fast-paced environment and isn't afraid to roll up their sleeves.

Nice To Haves

Experience successfully operating in a contemporary, high-energy hotel environment.
Marriott experience preferred.
Experience working in a unionized hotel environment preferred.

Responsibilities

Provide strategic and day-to-day operational leadership across Rooms, Food & Beverage, Culinary, and Security.
Partner with the General Manager and Executive Committee to establish operating priorities, service standards, financial objectives, and strategic initiatives.
Serve as a visible leader throughout the hotel, fostering a culture of accountability, collaboration, hospitality, and continuous improvement.
Ensure all departments consistently deliver an elevated, personalized guest experience aligned with the hotel's positioning and brand standards.
Lead the execution of hotel-wide operational initiatives, identifying opportunities to improve efficiency, profitability, and guest satisfaction.
Proactively anticipate operational challenges, guest needs, staffing requirements, and business opportunities.
Maintain a forward-looking approach to hotel operations, ensuring the team is prepared for changes in occupancy, group demand, major events, VIP activity, and other business drivers.
Serve as the General Manager's operational partner and act on their behalf when requested or absent.
Oversee Front Office, Housekeeping, Guest Services, Concierge, Laundry, and related Rooms operations, ensuring alignment with business needs.
Lead labor planning and management for Rooms operations.
Review guest feedback and service recovery trends, establishing action plans to address opportunities.
Provide leadership and oversight to the hotel's Food & Beverage and Culinary operations in partnership with the Director of Food & Beverage and Executive Chef.
Ensure restaurants, bars, banquets, room service, culinary, and stewarding operations work cohesively.
Partner with F&B and Culinary leadership to maximize revenue, profitability, quality, and labor productivity.
Support the development of compelling F&B programming, activations, and experiences.
Lead and oversee the hotel's operational forecasting process.
Partner with Finance, Revenue Management, and department leaders to develop accurate forecasts, budgets, and operating plans.
Monitor labor productivity and staffing levels across Rooms, F&B, Culinary, and Security.
Drive accountability for departmental profitability, expense management, and operational efficiency.
Analyze financial and operational performance and identify opportunities to improve profitability.
Oversee hotel security operations and ensure a safe environment for guests, associates, visitors, and hotel assets.
Partner with department leaders to establish appropriate protocols for emergencies, incidents, large-scale events, and high-profile guests.
Review security reports and trends and ensure timely follow-up and corrective action.
Recruit, develop, coach, and retain high-performing leaders and associates.
Build a culture where leaders are visible, accountable, collaborative, and empowered.
Foster strong communication between departments and across all levels of the organization.
Support a positive labor environment and partner effectively with Human Resources and department leaders on associate relations.