Director, Healthcare Operations - Support Services

Aspire Indiana Health•Noblesville, IN

4d•Onsite

About The Position

Aspire Indiana Health is a nonprofit provider of comprehensive whole-health services, including primary medical care, behavioral health, recovery services, and programs addressing social drivers of health such as housing and employment. It operates health centers throughout Central Indiana serving people of all ages and walks of life. The Director, Healthcare Operations - Support Services leads Patient Access Specialists who support all sites and functions, including Scheduling, Referrals, Billing, the Contact Center, Home and Community Based Services, Training, and Onboarding. The role supports a consistent, coordinated experience for people seeking care by developing staff, promoting consistent work practices, and monitoring service quality and established performance measures. The Director connects organizational priorities with clinic and patient access needs through regular, rotating clinic visits and collaboration with access staff. The Director maintains an on-site presence across all clinics through a recurring schedule that includes multiple visits to each clinic per month. Visit frequency may increase based on operational needs. The Director may also provide temporary coverage for another Director during planned time away, as assigned by the Senior Director. The schedule may vary from day to day based on operational needs and may include work outside traditional 8 a.m.–5 p.m. hours.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, or a related field from a college or university accredited by the U.S. Department of Education and at least three years of practice management experience; or a relevant master’s degree and at least two years of practice management experience; or seven years of practice management or relevant experience; or a similar combination of education and experience.
At least two years of management and/or supervisory experience in a healthcare setting.
A valid driver’s license, current automobile insurance, and a driving record that meets organizational guidelines and requirements.
Reliable transportation to oversee programming and/or attend trainings or meetings.

Nice To Haves

Knowledge of and experience applying social service systems, such as Medicaid, Social Security, and Corrections.
Community Mental Health and FQHC experience.

Responsibilities

Lead Patient Access Specialists supporting all sites and functions, including Scheduling, Referrals, Billing, the Contact Center, Home and Community Based Services, Training, and Onboarding.
Develop staff and promote consistent work practices to support a coordinated experience for people seeking care.
Monitor service quality and established performance measures.
Connect organizational priorities with clinic and patient access needs through collaboration with access staff and regular, rotating clinic visits.
Maintain a recurring on-site presence across all clinics, including multiple visits to each clinic per month; increase visit frequency when operational needs require.
Provide temporary coverage for a Director during planned time away when assigned by the Senior Director.

Benefits

Group medical plans (PPO and HSA).
Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics.
Health Savings Account.
Group dental and vision plans.
Prescription coverage, including low copays on covered medications through select pharmacy locations.
Employee Wellness Program.
Group Life and AD&D Insurance.
Long Term Disability.
Short Term Disability.
Paid time off (PTO).
Paid holidays.
Paid bereavement leave.
Retirement plan with an employer match of up to 6%.
Employee Referral Bonus Program.
Your Money Line Financial Wellness Program.