Director - Head of Services

Jamestown•New York, NY

8d•$290,000 - $310,000

About The Position

The Head of Services leads Jamestown's global Services business line, owning its growth strategy, profitability, and execution. The role provides senior oversight on engagements, manages key client relationships, and strengthens internal operations across pipeline processes, resource allocation, engagement onboarding, and reporting. The Director also drives business development and lead generation, manages pitch processes end-to-end, and ensures high-quality sales collateral. The role requires close partnership with Jamestown's senior leadership and strong collaboration across departments and regions. It is based in Atlanta or New York, reports to the COO & Head of Portfolio Management, North America, and offers a salary of $290,000–$310,000 per year in NYC; Atlanta salary is DOE.

Requirements

15+ years of progressive experience in professional or advisory services, consulting, or real estate services.
At least 5 years in a senior leadership role with P&L or business-line ownership.
Demonstrated track record of growing a services or consulting business line, including revenue growth, margin management, and scaling delivery capacity.
Experience managing concurrent client engagements and prioritizing resources across competing deadlines and client needs.
Direct experience in business development for professional services, managing a pipeline from lead generation through proposal/RFP response to signed engagement.
Strong working knowledge of relevant real estate asset classes: retail, F&B, office, hospitality, entertainment, and residential.
Strong financial acumen, including comfort owning or closely partnering on budgeting, pricing, and profitability analyses.
Strong communication and storytelling skills, including the ability to shape a compelling, consistent brand narrative across pitch decks, collateral, and client-facing reporting.
Commercial judgment to evaluate opportunities for strategic fit, profitability, and resourcing feasibility.
Strong organizational and interpersonal skills, including conflict management and resolution.
Highly organized, collaborative, responsive, and self-motivated, with strong relationship and stakeholder-management skills.
Detail-oriented, logical, and methodical approach to problem solving.
Ability to handle multiple priorities and tight deadlines.

Nice To Haves

Direct experience in commercial real estate, asset management, or institutional real estate services is strongly preferred, such as advisory, property or asset management services, or development services.

Responsibilities

Lead the global Jamestown Services business line, including its growth strategy, profitability, resource allocation, and engagement execution.
Set and manage Services business-line strategy and objectives with leadership, and track progress quarterly.
Provide advisory leadership on specific engagements as needed.
Direct internal engagement teams through leadership, resource coordination, and feedback, with executive input.
Monitor project lifecycles for quality assurance, identify risks, and develop mitigation strategies to ensure continuity and success.
Manage key high-level client relationships and ensure each active engagement has a clear relationship owner.
Develop and execute a proactive lead-generation strategy for the Services business.
Refine sales tools and pitch decks, ensuring consistent presentation of the Jamestown brand in coordination with Investor Relations and others.
Oversee the internal process for generating pitches and RFP responses, advancing opportunities, and improving collateral-production efficiency.
Ensure new services opportunities enter the joint funnel with acquisitions opportunities for review.
Oversee a source-of-truth tracker for services engagements at every lifecycle stage: prospective, awarded, active, on hold, and complete.
Collaborate with the Director of Portfolio Operations and cross-departmental leaders to assign project leads and supporting team members to new engagements.
Oversee the resource-tracking system, monitor time allocation, and ensure appropriate staffing without overallocating team members.
Recommend solutions for engagements requiring additional subject matter expertise, in partnership with department heads and engagement leads.
Develop and implement consistent internal onboarding procedures for new services engagements, including role expectations and operational norms for document management, client norms, and reporting.
Ensure consistent reporting on engagements to clients and Jamestown leadership.