Director, Head of Revenue Operations
About The Position
ID.me is looking for a Director of Revenue Operations to build and lead the function that connects our go-to-market motion to the financial engine of the business. This is a newly scoped, high-visibility role reporting directly to the CFO, with significant partnership across Sales, Finance, Legal, and People teams. ID.me's consumption-based revenue model — where usage, verification volume, and contract structure all drive top-line outcomes — makes Revenue Operations a strategic function rather than a purely administrative one. You'll own the systems, analytics, and incentive structures that make revenue predictable, deals efficient, and sales performance fairly and effectively rewarded. This role is ideal for someone who has operated at the intersection of sales, finance, and analytics — someone equally comfortable structuring a deal desk workflow, building a bookings-to-revenue bridge, or designing a compensation plan that actually motivates the right behavior. This position sits at the center of ID.me's growth strategy — with direct visibility into the CFO's office and a mandate to shape how the company measures, forecasts, and rewards revenue performance. You'll have the opportunity to build the operating rhythm and infrastructure for a scaling, consumption-based business from a genuinely influential sea.
Requirements
- 8+ years of experience in Revenue Operations, Sales Operations, FP&A, or a related field, with at least 3+ years in a leadership capacity
- Demonstrated experience owning deal desk and/or sales compensation design in a B2B SaaS or consumption/usage-based revenue model
- Strong financial and analytical fluency — comfortable building models independently, not just reviewing them
- Deep familiarity with Salesforce (or comparable CRM) and modern BI/analytics tooling
- Track record partnering cross-functionally with Finance, Legal, and People leaders, ideally with direct exposure to executive or board-level reporting
- Excellent communication skills — able to translate complex revenue mechanics into clear narratives for non-technical stakeholders
- Experience operating in a high-growth, fast-changing environment where process is still being built, not just maintained
Nice To Haves
- Experience in identity verification, fraud/risk, cybersecurity, or another trust-and-safety-adjacent SaaS category
- Prior experience supporting a company through M&A, corporate restructuring, or investor/board reporting cycles
- Experience standing up a Revenue Operations function from scratch or significantly re-architecting one
Responsibilities
- Own and continuously improve the deal desk function — pricing approvals, non-standard terms, discounting governance, and contract structuring for a consumption-based pricing model
- Serve as the operational backbone for the sales organization: CRM architecture (Salesforce), pipeline hygiene, territory and quota planning, and sales process design
- Partner with Legal and Finance to streamline the quote-to-cash process and reduce deal cycle friction without compromising margin or compliance
- Build scalable playbooks for deal structuring, renewals, and expansion opportunities
- Design, model, and administer sales compensation plans (quotas, accelerators, SPIFs) that align seller behavior with company revenue priorities
- Partner with People/HR and Finance leadership on plan governance, approval workflows, and compensation committee materials
- Run quarterly/annual plan reviews, using performance data to recommend structural changes as the business and pricing model evolve
- Ensure compensation calculations are accurate, auditable, and defensible — including close partnership with Finance on accruals and payout reconciliation
Benefits
- comprehensive medical, dental, vision
- health savings account
- flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts)
- basic and voluntary life and AD&D insurance
- 401(k) with company match
- parental leave
- ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays
- short and long-term disability insurance
- accident and critical illness insurance
- referral bonus policy
- employee assistance program
- pet insurance
- travel assistant program
- wellbeing and childcare discounts
- benefit advocates
- a learning and development benefit
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
