Head of Revenue Operations

Steer

4d • Remote

About The Position

Steer is hiring a Head of Revenue Operations to build, optimize, and scale the operational, data, and technology foundation across its go-to-market organization, including Sales, Marketing, Customer Success, Finance, and Partnerships. Reporting directly to executive leadership, this leader will unify systems, billing infrastructure, reporting, and GTM strategy to support the company’s next phase of growth following rapid revenue growth and acquisitions.

The role leads a two-person RevOps team while personally owning the architecture and execution of Steer’s revenue technology stack, including HubSpot and Chargebee. The Head of Revenue Operations will oversee lead management, funnel optimization, enablement and ramp, forecasting, data strategy, and AI deployment. This is a hands-on strategic systems role focused on simplifying and scaling workflows, rationalizing existing tools, automating reporting, and improving new-hire time-to-productivity.

Immediate priorities include redesigning the Sales-to-Onboarding handoff, applying AI to customer health scores and predictive signals, and rebuilding forecasting to create repeatable, data-driven revenue predictability across teams and acquired business lines. The position is 100% remote and open to US-based candidates.

Requirements

• 5–8+ years of experience in Revenue Operations, Sales Operations, GTM Systems, or Revenue Enablement, with experience leading teams or major strategic initiatives in high-growth environments.
• Deep expertise configuring and managing HubSpot or Salesforce.
• Strong experience with billing or subscription-management platforms such as Chargebee, as well as operational architecture.
• A proven track record redesigning core GTM processes, specifically sales forecasting models and cross-functional Sales-to-Onboarding or Customer Success handoffs.
• Hands-on experience implementing automation tools and deploying AI solutions for operational efficiency, intelligent routing, or customer health scoring.
• Experience owning, measuring, or influencing new-hire ramp time and onboarding outcomes as operational metrics.
• Strong analytical skills, including experience querying raw data, building forecasting models, and designing executive or board-level dashboards using SQL, BI tools, or advanced analytics platforms.
• A proven track record evaluating, consolidating, or replacing major GTM and business software platforms.

Nice To Haves

• Experience integrating RevTech stacks, customer databases, or billing infrastructure following an acquisition.
• Direct experience with Chargebee, subscription management, and revenue-recognition workflows.
• Experience supporting product-led growth motions, automated upgrade paths, and expansion loops.
• Experience supporting multi-segment environments, including SMB, Mid-Market, and Enterprise.
• Deep understanding of marketing attribution models and demand-generation technology stacks.

Responsibilities

• Own the architecture and ongoing optimization of core revenue systems, including HubSpot, Chargebee, and the broader RevTech stack.
• Evaluate, consolidate, and optimize existing platforms before recommending additional software investments.
• Build automation workflows across Marketing, Sales, Customer Success, Finance, and Partnerships, and deploy AI tools to streamline operations.
• Redesign the Sales-to-Onboarding handoff and ensure reliable transfer of customer data and context.
• Rebuild forecasting models to provide dependable, executive-ready pipeline and revenue visibility.
• Develop AI-driven customer health and predictive intelligence systems that alert and route Customer Success Managers to priority customers.
• Own and measure new-hire ramp time; design onboarding, coaching, and exception-based reporting workflows.
• Partner with Sales leadership on compensation design and team placement to improve pipeline productivity per representative.
• Analyze funnel performance, identify pipeline leaks and conversion bottlenecks, and improve speed-to-lead, decision-maker contact rates, expansion, and retention.
• Build executive dashboards, predictive analytics, and automated reporting.
• Define data capture, structure, and governance across the customer lifecycle, improving CRM hygiene, billing accuracy, reporting integrity, and cross-system interoperability.
• Lead, hire, and mentor two direct reports and develop their capabilities in AI, automation, and systems architecture.
• Collaborate with Sales, Marketing, Customer Success, Finance, Product, and executive leadership on product-led growth, upgrade paths, monetization, and long-term GTM infrastructure.

Benefits

• 100% remote work environment
• Medical, dental, and vision insurance within 30 days, with medical insurance 100% employer-paid
• Equity package
• Flexible PTO with a 15-day minimum
• Generous parental leave
• FSA and HSA options
• 401(k)
• Growth and wellness stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed