Director, Growth Strategy and Commercialization

Visa•Foster City, CA

11d•$169,000 - $270,000•Hybrid

About The Position

The Growth Strategy & Commercialization Director is a key member of Visa’s North America Client Services (NACS) Business Strategy & Operations team. The role builds and scales a portfolio of monetizable Client Services offerings to advance NACS from a cost center toward a growth engine. The Director defines the service portfolio, pricing and packaging strategy, commercial enablement model, joint go-to-market approach with Visa Consulting & Analytics (VCA) and Global Client Services teams, and the revenue performance discipline needed to accelerate profitable growth. Working across Client Services, Sales, VCA, Finance, Legal, and Pricing, the Director turns client needs and data-led insights into differentiated value propositions, repeatable sales plays, tiered service models, and standardized delivery paths. The work is intended to protect core revenue, enable expansion, and accelerate time-to-value. This is a hybrid position based in Visa’s Foster City, California office, with at least three days in the office; the Hiring Manager will confirm which days.

Requirements

At least 10 years of work experience with a Bachelor’s Degree, at least 8 years with an advanced degree (e.g., Master’s, MBA, JD, or MD), or at least 3 years with a PhD.
Demonstrated experience in commercial strategy, portfolio management, pricing, go-to-market, revenue growth, product commercialization, or consulting in a complex, matrixed organization.
Ability to translate client needs and market insights into differentiated offerings, value propositions, pricing and packaging, sales plays, scalable delivery models, and measurable commercial outcomes.
Experience developing and implementing strategic programs in a business operations or management consulting environment.
Experience collaborating with cross-functional teams and senior leadership.
Experience conducting program analysis and performance evaluation.
Experience in stakeholder management and relationship building.
Experience preparing program documentation and executive presentations.
Deep expertise in service portfolio strategy, value-based pricing, packaging, offer design, and commercialization across multiple client segments and delivery models.
Strong commercial and financial acumen, including experience with market sizing, business cases, revenue forecasting, unit economics, margin management, and portfolio performance optimization.
Track record of partnering with Sales and consulting or advisory teams to develop data-led value propositions, account strategies, pipeline, and repeatable cross-sell and upsell motions.
Experience building commercial enablement programs and assets that help client-facing teams position value, qualify opportunities, navigate pricing, and convert demand into revenue.
Ability to design tiered service models and standardized onboarding and delivery pathways that improve scalability, speed, quality, and profitability.
Exceptional analytical, structured problem-solving, executive communication, and value-storytelling capabilities, including the ability to turn complex data into clear commercial recommendations.
Ability to influence senior leaders and mobilize cross-functional teams without direct authority across regional and global stakeholders.

Nice To Haves

At least 12 years of work experience with a Bachelor’s Degree, 8–10 years with an advanced degree (e.g., Master’s, MBA, JD, or MD), or 6 or more years with a PhD.
Experience in payments, fintech, or a related industry.
MBA or equivalent advanced degree.
Experience in payments, financial services, technology, professional services, consulting, or client services.

Responsibilities

Build and manage a portfolio of monetizable NACS services by identifying priority client needs, market opportunities, and differentiated capabilities that can generate incremental revenue and deepen client relationships.
Define the service portfolio strategy and roadmap, including offer architecture, target segments, and value propositions.
Establish tiered service models by client segment, need, and complexity, balancing client value with scalable delivery, capacity requirements, service quality, and unit economics.
Design and activate segment-specific go-to-market strategies with VCA and global Client Services teams, including opportunity sizing, account prioritization, and launch plans.
Develop pricing and packaging strategies that account for client value, competitive dynamics, willingness to pay, delivery costs, margin objectives, and strategic account considerations while protecting core revenue and enabling expansion.
Lead development of commercial enablement assets and operating mechanisms, including sales plays, pitch materials, discovery tools, pricing guidance, proposal templates, contracting pathways, and field training.
Own the revenue performance framework for the services portfolio, defining targets and tracking pipeline, conversion, revenue, margin, retention, and realized client value.
Lead portfolio and revenue reviews to surface performance, risks, dependencies, and opportunities, and recommend actions to improve commercial outcomes.
Develop feedback loops across clients, Sales, VCA, and delivery teams to strengthen product-market fit, improve client experience, and refine the portfolio and go-to-market model.
Mobilize cross-functional stakeholders and influence senior leaders without direct authority to move opportunities from concept through commercialization, launch, adoption, and measurable revenue impact.