Director, Global Sales Operations

Ingredion Incorporated • Chicago, IL

2d • $181,400 - $241,867 • Hybrid

About The Position

The Director, Global Sales Operations is accountable for developing and implementing strategies that optimize Ingredion’s global sales processes, tools, and performance to achieve measurable business results. The role establishes standard governance frameworks for forecasting, pipeline management, and operational standards while taking regional requirements into consideration. In partnership with regional Sales Excellence Leaders, the Director drives efficiency and growth through consistent processes and capability development.

The Director oversees process design, technology solutions, and training initiatives, and uses CRM analytics to provide actionable insights on opportunities, pipeline health, and performance trends. The role also coordinates assessment and development programs for sales teams and managers, advances sales technology adoption, and works across regions and with Finance, Marketing, and HR. The position reports to the Senior Director, Commercial Capabilities Development, Customer Experience and Solution Selling, and is directly supported by a Senior Manager, Sales Excellence Program Development.

The position is based in Bridgewater, New Jersey; Westchester, Illinois; Mexico City; or Guadalajara, with a hybrid or onsite workplace. Relocation is available within country. The stated annual pay range is $181,400 to $241,866.67; final base salary depends on factors including responsibilities, education, experience, skills, internal equity, and market data. The role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission or bonus. Full-time roles are eligible for medical, dental, and vision coverage and a 401(k) plan with a company match.

Requirements

• Demonstrated experience in field sales and sales leadership, preferably in the ingredients or a related industry.
• In-depth understanding of CRM systems and how to leverage them to drive sales performance.
• Strong analytical skills and experience using data to assess needs and develop targeted sales development programs to improve sales execution.
• Experience working with CRM systems; SFDC is preferred.
• Skill in planning, executing, and overseeing projects across regions and competing priorities.
• Excellent communication and influencing skills, including the ability to collaborate with regional stakeholders and ensure global processes, systems, and programs are regionally applicable.
• Thought leadership in sales and sales operations, with a continuous improvement mindset.
• Fluency in written and spoken English.

Nice To Haves

• Experience in the ingredients or a related industry.
• Experience with SFDC.

Responsibilities

• Define and implement the Sales Operations and Sales Excellence strategy and global roadmap aligned with corporate objectives.
• Establish governance frameworks for forecasting, pipeline management, and sales processes that support global standardization and regional execution.
• Oversee CRM and sales technology adoption, data integrity, and reporting accuracy, and standardize reporting.
• Use CRM analytics to provide insights on revenue performance, pipeline health, sales cycle efficiency, opportunities, and performance trends.
• Lead global initiatives for territory planning, quota setting, and incentive design, and refine processes as business needs evolve.
• Ensure sales systems and processes operate effectively to support customer experience, as measured through customer surveys.
• Manage annual assessments of sales teams and managers to identify skill gaps.
• Research and adopt sales methodology and tool best practices, and coordinate with regional Sales Excellence leads to develop and deliver targeted training and performance management programs.
• Provide multilevel professional development for sales managers and sellers through workshops and e-learning.
• Coordinate regional Sales Excellence Leaders, promote best practices and standardization, and facilitate knowledge sharing across regions.
• Align operational processes with Finance, Marketing, and HR.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with competitive company match
• May be eligible for the Ingredion Annual Incentive Plan or a role-specific commission or bonus
• Within-country relocation available

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed