Director - Global Business Services
About The Position
The Director – Global Business Services is responsible for operational excellence across Wesco’s Global Business Services (GBS) organization by deploying strategic priorities that drive business transformation and change management. The role applies process improvement, change, project, and analytical methodologies and works collaboratively with Global Process Owners, business unit leaders, and functional leaders across the enterprise to improve the design, management, and execution of end-to-end processes and controls in support of Wesco’s transformation. The Director oversees the GBS data office and uses enterprise data assets to generate business insights and continuous improvement opportunities. The role identifies opportunities to leverage GBS, improve processes, and realize efficiencies through centralization, standardization, scale, and automation. It partners with GBS operations, IT, and stakeholders to implement systems and controls, develop business cases and an integrated GBS roadmap, track financial costs and benefits, establish service-level agreements and performance measures, and maintain alignment with business strategy and the Digital Data Platform. It also supports strong controls, policy and statutory compliance, and regular communication with stakeholders.
Requirements
- Bachelor’s degree in Accounting, Finance, Business, IT, or a related discipline.
- Seven years of cross-functional business leadership experience.
- At least five years of leadership experience in a shared services and/or GBS environment.
- Five years of experience managing an outsourced provider (BPO).
- Understanding and experience with core financial processes, including accounts payable, accounts receivable, credit, and management reporting.
- Strong business acumen.
- Demonstrated ability to communicate operating results effectively to senior management across the organization.
- Ability to build and maintain collaborative relationships with stakeholders across business functions and teams.
- Ability to work independently and collaboratively with cross-functional teams.
- Strong analytical and problem-solving background.
- Ability to influence business decisions.
- Ability to travel 0%–25%.
Nice To Haves
- Master’s degree.
Responsibilities
- Identify opportunities across businesses and functions to leverage GBS, drive process improvements, and realize efficiencies through centralization, standardization, scaling, and automation.
- Partner with GBS operations and IT to implement systems and controls that use world-class solutions and minimize technical debt.
- Work with stakeholders to develop and maintain business cases and an integrated GBS roadmap, including timelines, actions, and interdependencies.
- Manage financial cost and benefit tracking and realization for GBS initiatives.
- Build a culture of continuous improvement and ensure process flows and standard operating procedures are kept current and reviewed by staff and stakeholders.
- Define and agree on service-level agreements with stakeholders, including KPIs and performance management metrics.
- Anticipate organizational, process, and technology changes and identify opportunities for GBS to provide additional support.
- Maintain alignment with overall business strategy and the Digital Data Platform (DDP).
- Support the development of strong controls to ensure GBS and third-party service providers comply with group policies and statutory requirements.
- Communicate regularly with stakeholders to share successes and solicit feedback about challenges or concerns.
- Oversee the GBS data office and leverage data assets to derive business insights and continuous improvement opportunities.
Benefits
- Paid time off
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement savings plans
- For eligible positions, participation in a bonus or sales incentive plan may be available, subject to applicable plan terms.
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What This Job Offers
Job Type
Full-time
Career Level
Director
