Director - Global Business Services

Wesco • Glenview, IL

3d

About The Position

The Director – Global Business Services is responsible for Global Business Services (GBS) operational excellence by deploying strategic priorities that drive business transformation and change management. The role uses process improvement, change, project, and analytical methodologies to work with Global Process Owners and business unit and functional leaders across the enterprise to improve the design, management, and execution of end-to-end processes and controls in support of Wesco’s transformation.

The Director oversees the GBS data office and uses data assets to derive business insights and continuous improvement opportunities. The position works with stakeholders to expand the use of GBS, centralize and standardize processes, scale operations, and adopt automation. It also partners with GBS operations and IT on systems and controls, maintains an integrated GBS roadmap, tracks financial costs and benefits, defines service levels and performance metrics, and supports compliance with group policies and statutory requirements. The role requires 0%–25% travel.

Requirements

• Bachelor’s degree in Accounting, Finance, Business, IT, or a related discipline.
• At least 7 years of cross-functional business leadership experience.
• At least 5 years of leadership experience in a shared services and/or GBS environment.
• At least 5 years of experience managing an outsourced provider (BPO).
• Understanding and experience with core financial processes, including accounts payable, accounts receivable, credit, and management reporting.
• Strong business acumen.
• Demonstrated ability to communicate operating results effectively to senior management across the organization.
• Ability to build and maintain collaborative relationships with stakeholders across business functions and teams.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong analytical and problem-solving background.
• Ability to influence business decisions.
• Ability to travel 0%–25%.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Identify opportunities for businesses and functions to leverage GBS, drive process improvements, and realize efficiencies through centralization, standardization, scaling, and automation.
• Partner with GBS operations and IT to implement systems and controls that use world-class solutions and minimize technical debt.
• Develop and maintain business cases and an integrated GBS roadmap, including timelines, actions, and interdependencies.
• Manage financial cost and benefit tracking and realization for GBS initiatives.
• Build a continuous-improvement culture and ensure process flows and standard operating procedures remain current and are reviewed by staff and stakeholders.
• Define and agree on SLAs, KPIs, and performance management metrics with key stakeholders.
• Monitor planned and future enterprise organization, process, and technology changes, and identify additional opportunities for GBS to provide support.
• Maintain alignment with overall business strategy and the Digital Data Platform (DDP).
• Support the development of controls to ensure GBS and third-party service providers comply with group policies and statutory requirements.
• Communicate regularly with stakeholders to share successes and solicit feedback on challenges or concerns.
• Oversee the GBS data office and use data assets to derive business insights and continuous improvement opportunities.
• Collaborate with Global Process Owners and business unit and functional leaders to improve end-to-end process and control design, management, and execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Director