Director, Global Accounts

Vantage

3d•Remote

About The Position

Vantage is seeking a Director, Global Accounts to lead growth and retention across its enterprise client relationships. Reporting to the VP of Solutions & Delivery, this role is a dedicated member of the Senior Leadership Team and owns revenue growth across the existing client base, including expansion, upsell, and net revenue retention. The Director will develop strategic relationships with major accounts, establish account strategies and practices that scale across regions and markets, and lead and develop the account team. The role requires experience leading a multi-region account organization at a retail media network, ad tech company, or commerce platform, as well as managing managers. It combines executive-level client relationship management with commercial responsibilities such as SOWs, pricing, contracting, and billing negotiations. The position is remote-first and based in Toronto, with travel within North America and internationally of up to 50% of the time.

Requirements

Proven experience running a multi-region account team at a retail media network, ad tech company, or commerce platform.
Experience managing managers and developing account leaders.
A track record of net revenue retention, renewal, and upsell results across an enterprise portfolio.
Commercial fluency and experience owning SOWs, pricing, and billing disputes.
Experience as a member of a senior leadership team, including planning and budgeting for a function.
Experience building capacity models, such as accounts per manager, account segmentation, and health scoring.
Credibility with senior client stakeholders, including in difficult conversations.
Working knowledge of retail media and commerce media platforms sufficient to guide adoption and discuss the roadmap.
A proactive, relationship-led approach and clear written and verbal communication with senior management.
Ability to travel within North America and internationally, up to 50% of the time.

Responsibilities

Own revenue growth across the existing client base, with an expansion and upsell plan and an NRR target for every account.
Build strategic relationships with the largest accounts, acting as executive sponsor and engaging early on renewals, escalations, and negotiations.
Set the account strategy and playbook for scaling across regions and markets, including account plans, QBR cadence, and renewal motions.
Plan account coverage as the portfolio grows so every client is well served.
Lead, coach, and develop the account team, focusing on revenue and relationship building.
Forecast account team capacity to match client growth and develop the case for new hires before coverage is stretched.
Lead contracting strategy with Finance and leadership, including SOW structure, pricing, change orders, and billing disputes.
Partner with Client Success, Launch, AdOps, Product, and Engineering so client needs inform the roadmap and delivery remains consistent across regions.
Report net revenue retention, upsell, renewals, and client satisfaction to senior leadership.
Travel within North America and internationally, up to 50% of the time.