Director, Gift and Swag Management

Reachdesk Ltd • Boston, MA

6d • Remote

About The Position

Reachdesk is hiring a Director, Gift and Swag Management to lead its Swag Sourcing and Marketplace Teams. The role is responsible for expanding the range of gifts and branded merchandise available to clients at affordable prices, and for developing strategies that increase adoption, profitability, and customer satisfaction. The Director will build relationships with international vendors and identify opportunities to expand partnerships into new regions and verticals. The role reports directly to the Chief Customer Officer.

The ideal candidate is a strategic expert in branded merchandise, gifting, and supply chain, with experience building scalable initiatives and developing teams and practices from the ground up. The candidate should be comfortable forecasting outcomes over a five-year horizon, working in a fast-paced environment, and helping grow a business in a new market.

Requirements

• At least five years of experience as a leader and people manager in project management or branded merchandise.
• Experience working with or at a third-party logistics warehouse.
• Expertise with warehouse management systems or other relevant ordering, process, and fulfillment systems.
• Expertise using business intelligence tools such as Looker, Tableau, Zoho, Sisense, or Power BI to analyze data and develop client-facing dashboards.
• Confidence presenting to clients and explaining concepts to non-experts.
• Ability to prioritize multiple streams of work across internal and external stakeholders.
• Excellent verbal and written communication skills.

Nice To Haves

• A degree in Supply Chain Management or Logistics Management.

Responsibilities

• Set and manage team performance targets focused on maximizing adoption and profitability.
• Hire and performance-manage people managers and individual contributors across the organization.
• Lead opportunities to expand Reachdesk’s gifting and merchandise options across international verticals and regions.
• Manage a strategic roadmap of opportunities to improve and develop team performance internally and externally.
• Create automations, calculators, and playbooks to enable consistent best practices across the teams.
• Develop best practices for how other Reachdesk employees sell the teams’ services so clients can make effective use of them.

Benefits

• Competitive salary with generous stock options.
• 401(k) with employer match.
• Medical, dental, and vision insurance, including mental health support and fast access to care.
• Flexible PTO that increases with tenure, plus additional flexibility for unexpected life events.
• A collaborative culture with innovative, fun, and ambitious people.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed