Director, Gift and Swag Management

Reachdesk Ltd • New York, NY

6d • Remote

About The Position

Reachdesk is hiring a Director, Gift and Swag Management to lead efforts to offer clients a broad range of affordable gifts and branded merchandise. The role manages the Swag Sourcing and Marketplace Teams, which each own part of Reachdesk’s gifting offering, and develops strategies to increase adoption, profitability, and customer satisfaction. The Director will build relationships with international vendors and identify opportunities to expand partnerships into new regions and verticals. The position reports directly to the Chief Customer Officer.

The ideal candidate brings strategic expertise in branded merchandise, gifting, and supply chains, along with experience building scalable initiatives and developing teams and practices from 0 to 1. The role requires a long-term outlook on forecasting outcomes and the ability to thrive in a fast-paced startup environment.

Requirements

• At least 5 years of experience as a leader and people manager in project management or branded merchandise.
• Experience working with or at a third-party logistics warehouse.
• Expertise with WMS systems or other relevant ordering, process, and fulfillment systems.
• Expertise using business intelligence tools such as Looker, Tableau, Zoho, Sisense, or Power BI to analyze data and develop client-facing dashboards.
• Confidence presenting to clients and conveying concepts to non-experts.
• Ability to prioritize multiple streams of work across internal and external stakeholders.
• Excellent verbal and written communication skills.

Nice To Haves

• A degree in Supply Chain Management or Logistics Management.

Responsibilities

• Set and manage team performance targets focused on maximizing adoption and profitability.
• Hire and performance-manage people managers and individual contributors across the organization.
• Lead opportunities to expand Reachdesk’s gifting and merchandise options across international verticals and regions.
• Manage a strategic roadmap of opportunities to optimize and develop team performance internally and externally.
• Create automations, calculators, and playbooks that enable consistent best practices across teams.
• Develop best practices for how other Reachdesk employees sell the teams’ services so clients can achieve the best possible outcomes.

Benefits

• Competitive salary with generous stock options.
• 401(k) with employer match.
• Medical, dental, and vision insurance, including mental health support and fast access to care.
• Flexible paid time off that increases with tenure, plus additional flexibility for unexpected life events.
• Collaborative culture with innovative, fun, and ambitious people.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed