Director, Gift and Swag Management

Reachdesk • Boston, MA

5d • Remote

About The Position

Reachdesk is a global SaaS gifting and swag platform that helps B2B companies create meaningful connections through personalized gifts, branded merchandise, and event and brand experiences. The Director, Gift and Swag Management will lead the Swag Sourcing and Marketplace Teams, which together manage Reachdesk’s gifting offering. The role develops strategies to increase adoption, profitability, and customer satisfaction; builds relationships with international vendors; and identifies opportunities to expand partnerships into new regions and verticals. The position reports to the Chief Customer Officer. The ideal candidate is an expert in branded merchandise, gifting, and supply chain, with experience building scalable initiatives and teams from the ground up, and a five-year outlook for forecasting outcomes. This is a remote role based in the US Eastern region.

Requirements

• At least 5 years of experience as a leader and people manager in project management or branded merchandise.
• Experience working with or at a third-party logistics warehouse.
• Expertise with WMS systems or other relevant ordering, process, and fulfillment systems.
• Expertise using business intelligence tools such as Looker, Tableau, Zoho, Sisense, or Power BI to analyze data and develop client-facing dashboards.
• Confidence presenting to clients and conveying concepts to non-experts.
• Ability to prioritize multiple streams of work across internal and external stakeholders.
• Excellent verbal and written communication skills.

Nice To Haves

• A degree in Supply Chain Management or Logistics Management.

Responsibilities

• Set and manage team performance targets focused on maximizing adoption and profitability.
• Hire and performance-manage people managers and individual contributors across the organization.
• Lead efforts to expand Reachdesk’s gifting and merchandise options across international verticals and regions.
• Manage a strategic roadmap of opportunities to optimize and develop team performance internally and externally.
• Create automations, calculators, and playbooks to establish consistent best practices across teams.
• Develop best practices for how other Reachdesk employees sell the teams’ services so clients can make effective use of them.

Benefits

• Competitive salary with generous stock options.
• 401(k) with employer match.
• Medical, dental, and vision insurance, including mental health support and fast access to care.
• Flexible PTO that increases with tenure, plus additional flexibility for unexpected life events.
• Collaborative culture with innovative, fun, and ambitious colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed