Director, Gift and Swag Management

Reachdesk Ltd • Atlanta, GA

6d • Remote

About The Position

Reachdesk is seeking a Director, Gift and Swag Management to lead its efforts to provide clients with a broad range of affordable gifts and branded merchandise. The role manages the Swag Sourcing and Marketplace Teams, developing strategies to increase adoption, profitability, and customer satisfaction. The Director will build relationships with international vendors and identify opportunities to expand partnerships into new regions and verticals. The position reports directly to the Chief Customer Officer.

The ideal candidate is a strategic expert in branded merchandise, gifting, and supply chains, with experience building scalable initiatives and developing teams and practices from the ground up. The role calls for a five-year outlook on forecasting outcomes, a solutions-oriented approach, and enthusiasm for startups and business growth in new markets.

Requirements

• At least 5 years of experience as a leader and people manager in project management or branded merchandise.
• Experience working with or at a third-party logistics warehouse.
• Expertise with WMS systems or other relevant ordering, process, and fulfillment systems.
• Expertise using business intelligence tools such as Looker, Tableau, Zoho, Sisense, or Power BI for data analysis and developing client-facing dashboards.
• Confidence presenting to clients and explaining concepts to non-experts.
• Ability to prioritize multiple workstreams across internal and external stakeholders.
• Excellent verbal and written communication skills.

Nice To Haves

• A degree in Supply Chain Management or Logistics Management.

Responsibilities

• Set and manage team performance targets focused on maximizing adoption and profitability.
• Hire and performance-manage people managers and individual contributors across the organization.
• Lead opportunities to expand Reachdesk’s gifting and merchandise offerings across international regions and verticals.
• Manage a strategic roadmap of opportunities to optimize and develop team performance internally and externally.
• Create automations, calculators, and playbooks to enable consistent best practices across teams.
• Develop best practices for how other Reachdesk employees sell the teams’ services, helping clients get the best outcomes.

Benefits

• Competitive salary with generous stock options.
• 401(k) with employer match.
• Medical, dental, and vision insurance, including mental health support and fast access to care.
• Flexible PTO that increases with tenure, plus additional flexibility for unexpected life events.
• A collaborative culture with innovative, fun, and ambitious colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed