Director, Gift and Swag Management

Reachdesk • Atlanta, GA

5d • Remote

About The Position

Reachdesk is seeking a Director, Gift and Swag Management to lead its efforts to provide clients with a broad range of affordable gifts and branded merchandise. The role manages the Swag Sourcing and Marketplace Teams, which each own part of Reachdesk’s gifting offering, and develops strategies to increase adoption, profitability, and customer satisfaction. The director will build relationships with international vendors and identify opportunities to expand partnerships into new regions and verticals. This position reports to the Chief Customer Officer.

The ideal candidate brings strategic expertise in branded merchandise, gifting, and supply chain, along with experience building scalable initiatives and developing teams and practices from the ground up. The role calls for someone who can forecast outcomes over a five-year horizon, work effectively in a fast-paced environment, and help grow a business in a new market.

Requirements

• At least five years of experience as a leader and people manager in project management or the branded merchandise space.
• Experience working with or at a third-party logistics warehouse.
• Expertise with WMS systems or other relevant ordering, process, and fulfillment systems.
• Expertise using business intelligence tools such as Looker, Tableau, Zoho, Sisense, or Power BI to analyze data and develop client-facing dashboards.
• Confidence presenting to clients and explaining concepts to non-experts.
• Ability to prioritize multiple streams of work across internal and external stakeholders.
• Excellent verbal and written communication skills.

Nice To Haves

• A degree in Supply Chain Management or Logistics Management is ideal.

Responsibilities

• Set and manage team performance targets focused on maximizing adoption and profitability.
• Hire and performance-manage people managers and individual contributors across the organization.
• Lead opportunities to expand Reachdesk’s gifting and merchandise options across international regions and verticals.
• Manage a strategic roadmap of opportunities to optimize and develop team performance internally and externally.
• Create automations, calculators, and playbooks that enable consistent best practices across the teams.
• Develop best practices for how other Reachdesk employees sell the teams’ services so clients can make the most of them.

Benefits

• Competitive salary with generous stock options.
• 401(k) with employer match.
• Medical, dental, and vision insurance, including mental health support and fast access to care.
• Flexible PTO that increases with tenure, plus additional flexibility for unexpected life events.
• A collaborative culture with innovative, fun, and ambitious people.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed