Director Food & Retail Services

Children's Healthcare of Atlanta

4d•Onsite

About The Position

The Director of Food and Retail Services oversees and maintains all food and retail operations at Children's Healthcare of Atlanta, aligning with the organization's goals, mission, vision, and values. This leadership role ensures that food and retail services are effective, efficient, and adhere to all regulatory standards. The director actively supports initiatives that guarantee the delivery of safe patient care and services, while fostering a secure environment at Children's.

Requirements

7 years bachelor’s degree or 10 + years' experience managing a multi-site operation of similar complexity and size to Children's Healthcare of Atlanta, can be substituted for education
3 years of experience in food service-related areas focusing on P&L, business development, or multisite operations management
Must have expertise in one or more of the following disciplines: multi-site food operations, retail services, environmental services, hospitality, customer service
Must possess excellent communication, organization, and people skills
Demonstrates the following skills in accomplishing job duties and responsibilities: personal organization and time management, human relations and teamwork, personal adaptability, personal motivation, listening and managing P&L

Nice To Haves

Hospital or health care facility experience

Responsibilities

Coordinates and manages the day-to-day operations of the Food Service group at Scottish Rite and Arthur M. Blank hospital locations
Coordinates and manages the day-to-day operations of the Food Service group at the Children's Support Center headquarters
Assists in development of and executes within the parameters set forth in the annual Facilities Services group
Leads the Managers and Supervisors across multiple shifts to ensure smooth 24/7/365 Food Service operations for hospitals and support locations
Ensures that department operations are effective, efficient, and delivered at the highest standard for quality
Manages the hospital food service environment to ensure appropriate regulatory compliance with all authorities having legal control (AHJ), including but not limited to DOT, OSHA, CMMS, and TJC
Maintains a safe, enjoyable, and high-quality food service program for patients, visitors, and staff at all hospital locations, as well as the Support Center
Partners with Quality, Strong4Life, and Clinical Nutrition, Infection Prevention, and Accreditation to ensure the highest levels of safety.
Maintains third-party food service contracts at Scottish Rite and Arthur M. Blank hospitals and the Support Center
Focus on patient satisfaction scores and patient satisfaction initiatives while maintaining staff engagement and a balanced healthy P&L