Director, Facilities Operations

Babson College•Wellesley, MA

9d•$139,559 - $155,065•Onsite

About The Position

The Director, Facilities Operations supports the Senior Director of Operations in overseeing daily operations for Babson College buildings, grounds, and site infrastructure. The position manages building maintenance and repairs, building services, grounds maintenance, fleet operations, service response, and event support. It also assists with operating and capital budget planning, coordinates resource deployment, supports continuous improvement, and works with campus partners, vendors, and Facilities leadership to ensure operations are carried out safely, efficiently, and in accordance with departmental standards. The Director supervises operational managers and on-call managers and provides direction for Facilities personnel during daily operations, after-hours calls, and emergencies. The role also provides operational oversight for hotel and conference center management and coordinates fire safety systems and building security with campus partners, vendors, and regulatory authorities. The position requires at least five days per week onsite, subject to modification based on organizational need. The Director serves in an on-call rotation and must be willing and able to work nights and weekends during weather or campus emergencies and events that affect projects, operations, or facilities. The role is exempt and offers a salary range of $139,559–$155,065, with eligibility for performance- and budget-based bonuses.

Requirements

Bachelor’s degree or equivalent experience in custodial management, grounds management, and/or facilities management.
At least 10 years of progressively responsible facilities operations or facilities management experience.
At least 5 years of experience managing staff and a budget.
Strong computer skills, including proficiency with Microsoft Word, Excel, Access, and PowerPoint.
Superior leadership and management skills.
Ability to function well in a team and community environment.
Strong written and verbal communication skills.
Ability to foster an environment where direct reports can take initiative and address complexity with resilience, resourcefulness, and optimism.
Ability to appreciate open-mindedness, creativity, and agility in thought and tactics, and to embrace ideas and changes from community members.
Ability to work independently to solve problems, take on responsibility, take thoughtful risks, and act effectively on initiatives and solutions.
Ability to anticipate and handle change, learn new skills, take on challenging tasks, and remain flexible in changing conditions.
Willingness and ability to work nights and weekends during weather and campus emergencies or events affecting projects, operations, or facilities.
Must serve in the on-call rotation.
Must work onsite at least five days per week, subject to modification based on organizational need.
Must have held a valid, unrestricted U.S. driver’s license for one year and maintain an insurable or satisfactory driving record throughout employment.
Must successfully complete and pass the College’s vehicle training program within the first 60 days of employment and complete safety training as required by management.
Regularly work extended hours and participate in an after-hours emergency call-back program.

Nice To Haves

Experience supporting utility operations, service response, building services, grounds, trades, or related campus operations is preferred.
Experience in a higher education setting is preferred.

Responsibilities

Manage day-to-day operations for assigned buildings, grounds, and site infrastructure, including maintenance and repairs, building services, grounds, fleet operations, service response, and event support.
Ensure internal and external service expectations are met or exceeded.
Support the Senior Director of Operations in managing annual operating and capital budgets for Facilities Operations units, provide budget updates, recommend priorities, and help align resources with departmental needs.
Monitor personnel, materials, and supplies budgets; review expenses and recommend cost-saving measures to keep operations within approved budgets.
Oversee the service response function and ensure high-quality customer responses to service requests.
Coordinate use of trades personnel and contracted services to distribute resources effectively.
Support planning and implementation of professional development for operations personnel.
Assist with utility procurement strategy and department-wide energy-conservation planning in coordination with the Senior Director of Operations and campus partners.
Implement regular operational reviews and reporting practices to support continuous improvement.
Collaborate with the capital projects group on project planning and design to ensure projects meet department standards, support efficient maintenance, and are built to last.
Provide operational input for capital plant reinvestment priorities.
Supervise operational managers and on-call managers, directing and overseeing Facilities personnel during daily operations, after-hours calls, and emergencies.
Coordinate with campus stakeholders, town officials, outside vendors, and others to meet operational and regulatory requirements.
Oversee fire safety systems, building security, and building security systems in coordination with campus partners, vendors, and regulatory authorities.
Provide operational oversight for hotel and conference center management, including facilities support, service standards, maintenance needs, and campus partner and vendor relationships.
Assume additional responsibilities and special projects as required.
Serve in the on-call rotation and work nights and weekends during relevant emergencies or events.
Maintain a valid, unrestricted U.S. driver’s license and an insurable or satisfactory driving record; complete the College vehicle training program within the first 60 days of employment and required safety training.

Benefits

Medical, dental, and vision insurance.
Group life and long-term disability insurance.
Business travel accident insurance.
Mental health benefits.
Starting vacation allowance of 3 weeks annually.
2 weeks of sick time.
1 week of paid family illness time.
6 weeks of paid parental leave.
12 paid holidays per year; President’s holidays are determined annually.
403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
Wellbeing programs.
Virtual fitness platform.
Employee assistance program.
Performance- and budget-based bonuses.