Director, Facilities Management and Construction

Goodwill of Central and Northern Arizona

About The Position

The Director, Facilities Management and Construction ensures assigned construction and new development projects for Goodwill of Central and Northern Arizona and its affiliated entities are completed on time and within budget. The role manages planning, construction, budgeting and financial oversight, safety, and code compliance for new construction and Tenant Improvement projects. It also leads the Facilities Maintenance function, overseeing the team responsible for maintaining buildings and grounds, and connects construction and facilities operations to improve efficiency. The Director develops motivated, high-performing teams and oversees construction, facility maintenance, quality assurance, and related service providers. The role works across retail, real estate, and other divisions to coordinate project plans and schedules, maintain quality and customer satisfaction, and ensure projects and facilities meet company standards.

Requirements

A proven record of developing and maintaining cooperative working relationships with internal and external stakeholders.
Working knowledge of budgeting, job costing, and profit-and-loss oversight.
Excellent interpersonal skills and the ability to carry out project schedules and operate within budget guidelines.
Strong oral and written communication, statistical analysis, and evaluation skills.
Demonstrated ability to lead, coach, train, and motivate others.
Proficiency with Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable.
Ability to speak and read English proficiently.

Nice To Haves

Five or more years of construction management and commercial retail development experience.
Two or more years of project management experience.

Responsibilities

Participate in division-level initiatives, strategic planning, and budgeting.
Provide accurate cost estimates and budgets for construction projects and capital improvements.
Ensure repairs comply with internal policies and external regulations.
Contribute to strategic planning, direction, and goal setting for the Construction and Facilities divisions.
Ensure locations are delivered on or before assigned turnover schedules.
Manage assigned budgets appropriately.
Ensure customer satisfaction and quality-control guidelines are met.
Foster positive relationships and working partnerships with cross-functional divisions.
Coordinate with the retail team to manage overlapping project dates and ensure schedules are met.
Coordinate with the real estate team to deliver projects according to negotiated terms.
Ensure cross-functional collaboration on plan reviews, pre-construction meetings, change orders, and project walks.
Lead the Manager of Facilities and Quality Assurance to meet metrics and standards for work-order timeliness and quality.
Develop preventive-maintenance schedules and ensure regular inspections identify current and potential maintenance needs.
Implement operational improvements, developments, and efficiency enhancements.
Assist with developing and conducting due diligence for long-term Facilities Maintenance strategies and initiatives.
Lead construction projects, including contractor coordination for design and build-out, budget and project management, and code compliance.
Lead team and account management for window washing, pressure washing, and floor-care services.
Oversee third-party landscaping operations.
Ensure build-outs and construction projects meet established company specifications.
Ensure accurate plan reviews take place for each project.
Lead project management efforts for construction-related projects.
Oversee training initiatives and ensure teams are trained according to company guidelines.
Train and mentor the Manager of Construction, Manager of Facilities, and Quality Assurance.
Conduct periodic site inspections to assess the quality and compliance of facilities-management efforts.
Maintain regular and consistent in-person attendance.
Manage team-member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Support company culture change efforts and change-management processes.
Model Goodwill’s core values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.

Benefits

Three medical plans.
Employer-funded Health Reimbursement Account (HRA).
Three dental plans.
Vision plan.
Traditional and Roth 401(k) plans.
Employer-paid life insurance.
Employee Assistance Program (EAP).
Paid time off, including sick and vacation time.
Paid holidays.
Comprehensive Total Rewards package eligibility beginning the first of the month following 60 days of employment.