Director, Event Technology II-Denver Marriott Tech Center

Encore Global•Denver, CO

8d•Onsite

About The Position

The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location or locations, managing venue revenues between $900,000 and $3.75 million. The position ensures the team delivers world-class service and builds relationships with venue personnel to strengthen the business relationship. The DET II promotes high performance, accountability, continuous improvement, learning, and quality. The role reports to the Area Director, Venues or RVP, Venues. The DET II manages financial performance, location operations, sales activity, customer service, technical execution, and team development. Responsibilities include forecasting and reporting, controlling costs, maintaining inventory and equipment readiness, developing revenue opportunities, overseeing event execution, guiding technical troubleshooting, and managing staffing, performance, and training. Work is performed in hotel and convention center environments, sometimes across multiple hotel locations. Conditions range from moderately quiet to noisy, with moderate exposure to outdoor temperatures, dirt, sand, or dust. The role uses high-end audio-visual equipment and electrical components and may involve working at heights using lifts and ladders. Working times include irregular hours and on-call availability during days, evenings, weekends, and holidays.

Requirements

At least 3 years of audio-visual experience.
At least 2 years of operations or supervisory experience.
Working knowledge of audio-visual equipment in a live show environment.
Proficiency using computer hardware.
Proficiency with computer software and programs, including the Internet and Microsoft Office.
Effective leadership abilities and a focus on customer satisfaction.
A valid driver's license is required for team members who may operate company vehicles.

Nice To Haves

Bachelor’s degree or equivalent experience.
At least 3 years of customer service or hospitality experience.
Sales experience.

Responsibilities

Manage an efficient and profitable operation, maximizing revenue and profitability through cost controls and company procedures.
Manage labor, equipment sub-rentals, and other costs to achieve financial goals.
Use operational and financial reports and complete standard and ad hoc reporting accurately and on time.
Coordinate invoicing through the company billing system and ensure client review and approval.
Complete accurate, timely sales forecasts and participate in business review presentations as needed.
Review and manage the location profit and loss statement and develop plans to address deficiencies and grow the business.
Confirm venue partners process payments to Encore promptly.
Manage daily floor operations, including scheduling, equipment setup, operation, and strikes; assist on the floor as needed.
Ensure equipment and services are delivered on time, in good working condition, and as specified by clients and the venue and in accordance with brand standards.
Anticipate equipment challenges and changes, and maintain appropriate inventory, safety, security, and quality assurance.
Share labor and equipment efficiently within the local market and attend operational venue meetings.
Work with the Regional Sales Director to develop sales strategies, maximize revenue per event, and identify upsell and cross-sell opportunities.
Prepare and deliver presentations, quotes, and proposals to customers in a timely manner.
Attend site visits, pre-conference planning meetings, venue meetings, and customer meetings as needed.
Collaborate with vendors and company departments to capture and service events.
Design solutions that account for event costs and established profitability guidelines.
Maintain accurate customer information in the customer relationship management system and keep current on new offerings and emerging event technology.
Prepare and present reports to senior management on performance, pipeline, forecasting, and related topics as needed.
Build and maintain relationships with customers, venue personnel, and company support functions while meeting internal and external customer needs.
Oversee personnel assisting with event execution, meet with on-site guests to verify their needs and equipment setups, and monitor small to medium-sized events.
Enforce employee guide and venue standards so the team presents a polished, professional image.
Oversee technical aspects of the job and guide technicians in troubleshooting equipment and software issues.
Use applicable company computer systems and act as the on-site technical expert for events as needed.
Manage performance, address employee concerns, maintain adequate staffing, and facilitate team development.
Manage selection, performance management, and learning activities; coach team members and recommend training opportunities.
Train employees on Encore service and equipment standards and verify their training on company computer systems.