Director, Event Technology II - Hall Park Hotel

Encore Global•Frisco, TX

5d•Onsite

About The Position

The Director, Event Technology II (DET II) is responsible for revenue and profitability at assigned venue locations, which manage venue revenues between $900,000 and $3.75 million. The role ensures the team delivers World-Class service and builds relationships with venue personnel while promoting high performance, accountability, continuous improvement, learning, and quality. The DET II reports to the Area Director, Venues or RVP, Venues. The position oversees financial performance, operations, sales, customer service, technical support, and team development. This includes managing location budgets and operating costs, coordinating billing and forecasting, delivering event technology services, developing sales opportunities, supporting customers and venue partners, guiding technical troubleshooting, and managing staffing, performance, and employee development. The role is based in a hotel or convention center environment and may involve work at multiple hotel locations. Work includes irregular hours and on-call availability, including days, evenings, weekends, and holidays. The work environment may range from moderately quiet to noisy, with moderate exposure to outdoor temperatures, dirt, sand, or dust, and work around high-end audio-visual equipment, electrical components, lifts, and ladders. Physical demands include standing and walking for several hours, frequent grasping and lifting or carrying loads up to 50 pounds, and occasional handling of heavier loads.

Requirements

At least 3 years of audio-visual experience.
At least 2 years of operations or supervisory experience.
Working knowledge of audio-visual equipment in a live show environment.
Proficiency with computer hardware.
Proficiency with computer software and programs, including the Internet and Microsoft Office.
Effective leadership abilities and a focus on customer satisfaction.
A valid driver’s license is required for team members who may operate company vehicles.

Nice To Haves

Bachelor’s degree or equivalent experience; a bachelor’s degree is preferred.
At least 3 years of customer service or hospitality experience is preferred.
Sales experience is a plus.

Responsibilities

Manage an efficient and profitable operation, maximizing revenue and profitability through cost controls and company procedures.
Achieve financial goals by managing labor, equipment sub-rentals, and other costs.
Use operational and financial reports and complete standard and ad hoc reporting accurately and on time.
Coordinate invoicing using the company billing system and ensure client review and approval of billing.
Prepare accurate, timely sales forecasts and participate in business review presentations as needed.
Review and manage location profit and loss statements, developing action plans to address deficiencies and grow the business.
Confirm venue partners process payments to Encore promptly.
Manage daily floor operations, including scheduling, equipment setups, operation, and strikes; assist on the floor as needed.
Ensure equipment and services are delivered on time, in good working condition, and according to client and venue specifications and brand standards.
Anticipate equipment challenges and changes and address them professionally and promptly.
Maintain inventory levels and apply inventory control procedures that support safety, security, and equipment quality assurance.
Share labor and equipment efficiently within the local market and attend operational venue meetings.
Work with the Regional Sales Director to develop strategies to maximize revenue per event, including upselling and cross-selling.
Prepare and deliver presentations that communicate Encore’s value and address customer challenges.
Prepare and present timely quotes and proposals through applicable company, venue, and other assigned systems.
Attend site visits, pre-conference planning meetings, venue meetings, and customer meetings to support event experiences and understand customer needs.
Collaborate with vendors and company departments or divisions to capture and service events.
Apply event cost structure and established profitability guidelines when designing solutions.
Keep customer information accurate and current in the customer relationship management system.
Maintain knowledge of new products, services, and emerging event and meeting technologies.
Prepare and present performance, pipeline, forecasting, and other reports to senior management as needed.
Build and maintain relationships with customers, venue personnel, and Encore support functions and departments.
Oversee personnel supporting event execution and ensure internal and external customer needs are met.
Meet with on-site guests to confirm their needs are met and equipment setups are accurate and functioning properly.
Monitor small and medium events and check in with customers throughout the day.
Ensure team members follow the Employee Guide and venue standards and maintain a polished, professional image.
Oversee technical aspects of event work and guide technicians in troubleshooting equipment and software issues.
Use applicable company computer systems and serve as an on-site technical expert for events as needed.
Promote a high-performance, accountable, continuously improving team culture focused on learning and quality.
Manage performance, address employee concerns, maintain adequate staffing, and facilitate team development.
Manage human resources activities, including employee selection, performance management, and learning.
Coach team members, train them on service and equipment standards and company systems, and recommend training opportunities as needed.