Director, Event Technology II - Hall Park Hotel
About The Position
The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of assigned location(s), managing venue revenues between $900,000 and $3.75 million. The role ensures the team delivers high-quality service and develops relationships with key venue personnel. The DET II promotes performance, accountability, continuous improvement, learning, collaboration, and quality. This position reports to the Area Director, Venues or RVP, Venues. The role oversees financial performance, venue operations, sales, customer service, technical support, and people development. It manages forecasts, budgets, billing, costs, equipment, staffing, customer relationships, event execution, and team training. Work is performed in a hotel or convention center environment, potentially across multiple hotel locations, with irregular hours and on-call work that may include days, evenings, weekends, and holidays.
Requirements
- At least 3 years of audio-visual experience.
- At least 2 years of operations or supervisory experience.
- Working knowledge of audio-visual equipment in a live-show environment.
- Proficiency with computer hardware.
- Proficiency with computer software and programs, including the Internet and Microsoft Office.
- Effective leadership abilities and a focus on customer satisfaction.
- A valid driver’s license is required for team members who may operate company vehicles.
Nice To Haves
- Bachelor’s degree or equivalent experience; a bachelor’s degree is preferred.
- At least 3 years of customer service or hospitality experience is preferred.
- Sales experience is a plus.
Responsibilities
- Manage location revenue, profitability, labor, equipment sub-rentals, and other costs in accordance with company procedures and financial goals.
- Review operational and financial reports, complete reporting accurately and on time, manage the location P&L, and develop plans to address deficiencies or grow the business.
- Coordinate invoicing through the company billing system, ensure client review and approval of billing, and confirm venue partners process payments promptly.
- Complete accurate and timely sales forecasts and participate in business reviews with regional management.
- Manage daily floor operations, including scheduling, equipment setup, operation, and strikes; assist with floor operations as needed.
- Ensure equipment and services are delivered on time, in working condition, and according to client, venue, and brand standards; anticipate and address equipment challenges.
- Maintain equipment inventory, safety, security, and quality assurance, and share labor and equipment efficiently within the local market.
- Attend operational venue meetings, including daily stand-up meetings with venue operations staff.
- Work with the Regional Sales Director to develop sales strategies, maximize revenue per event, and pursue upsell and cross-sell opportunities.
- Prepare and present customer presentations, quotes, and proposals in a timely manner; attend site visits, planning meetings, venue meetings, and customer meetings as needed.
- Collaborate with vendors and company departments to capture and service events, and design solutions that meet customer needs and profitability guidelines.
- Keep customer information accurate and current in the CRM, maintain knowledge of new offerings and event technologies, and prepare performance, pipeline, and forecast reports for senior management as needed.
- Build and maintain relationships with customers, venue personnel, and company support teams; oversee personnel assisting with event execution and ensure customer needs are met.
- Meet with guests on site, verify equipment setup and operation, monitor small and medium-sized events, and check in with customers throughout the day.
- Enforce employee and venue appearance and conduct standards.
- Oversee technical aspects of event work, guide technicians in troubleshooting equipment and software, use applicable company computer systems, and act as the on-site technical expert when needed.
- Manage performance, employee concerns, staffing levels, selection, learning, and team development; coach employees and train them on company service, equipment, and computer-system standards.
- Recommend team members for training opportunities and foster a culture of accountability, continuous improvement, learning, and quality.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
