Director, Event Technology II-Denver Marriott Tech Center

Encore Global•Denver, CO

9d•$72,920 - $86,314•Onsite

About The Position

The Director, Event Technology II (DET II) is responsible for achieving revenue and profitability goals for assigned locations while ensuring the team delivers world-class service and maintaining relationships with key venue personnel. The role promotes high performance, accountability, continuous improvement, learning, and quality in a collaborative environment. The DET II manages venue revenues between $900,000 and $3.75 million and reports to the Area Director, Venues or RVP, Venues. The position manages financial performance, operational delivery, sales activity, customer service, technical support, and employee development. Responsibilities include forecasting, financial reporting and billing; overseeing event operations, equipment and inventory; building customer and venue relationships and developing event revenue; guiding technical troubleshooting; and managing staffing, performance, training, and team development. Work is performed in a hotel or convention center, sometimes across multiple hotel locations. Conditions vary from moderately quiet to noisy, with moderate exposure to outdoor temperatures, dirt, sand, or dust. The work involves high-end audio-visual equipment and electrical components and exposure to heights using lifts and ladders. Hours may be irregular and include on-call status, days, evenings, weekends, and holidays. Team members must follow applicable appearance guidelines.

Requirements

At least 3 years of audio-visual experience.
At least 2 years of operations or supervisory experience.
Working knowledge of audio-visual equipment in a live show environment.
Proficiency with computer hardware.
Proficiency with computer software and programs, including the Internet and Microsoft Office.
Effective leadership abilities and a focus on customer satisfaction.
A valid driver’s license is required for team members who may operate Company vehicles.

Nice To Haves

Bachelor’s degree or equivalent experience.
At least 3 years of customer service or hospitality experience.
Sales experience.

Responsibilities

Manage an efficient and profitable operation, maximize revenue, control costs, and achieve Encore financial goals for assigned locations.
Manage labor, equipment sub-rentals, and other costs; use operational and financial reports; and complete standard and ad hoc reports accurately and on time.
Coordinate invoicing through the company billing system and ensure client review and approval; confirm venue partners process payments promptly.
Prepare accurate, timely sales forecasts; participate in business reviews; manage location profit and loss; and develop action plans to address deficiencies and grow the business.
Manage daily floor operations, including scheduling, equipment setup, operation, and strikes, and assist on the floor as needed.
Ensure equipment and services are delivered on time, in good working condition, and as specified by clients, the venue, and brand standards.
Anticipate equipment challenges and changes, maintain appropriate inventory, and apply safety, security, and quality-assurance procedures.
Share labor and equipment efficiently within the local market and attend operational venue meetings.
Work with the Regional Sales Director to develop sales strategies, maximize revenue per event, and pursue upsell and cross-sell opportunities.
Prepare and deliver presentations, quotes, and proposals; attend site visits, pre-conference planning meetings, venue meetings, and customer meetings as needed.
Collaborate with vendors and company departments to capture and service events; account for event costs and profitability guidelines in solution designs.
Maintain accurate customer information in the customer relationship management system and keep current on new products, services, and event technologies.
Prepare and present performance, pipeline, forecasting, and other reports to senior management as needed.
Maintain relationships with customers, venue personnel, and Encore support functions; oversee personnel assisting with event execution and meet internal and external customer needs.
Meet with guests on site, confirm their needs are met and equipment is operating properly, and monitor small- to medium-sized events throughout the day.
Ensure team members follow employee and venue standards for a polished, professional image.
Oversee technical aspects of work, guide technicians in troubleshooting equipment and software issues, use applicable company computer systems, and act as the on-site technical expert as needed.
Manage performance, employee concerns, staffing levels, and team development, including selection, performance management, and learning activities.
Coach team members, train them on Encore service and equipment standards and company computer systems, and recommend them for training opportunities.