Director, Enterprise Resource Planning (ERP) - PeopleSoft

Nicklaus Children's Hospital•Miami, FL

About The Position

Responsible for the management, strategy, and execution of IT infrastructure for the organization, including planning, directing, and controlling activities related to NCHS's ERP systems. In conjunction with vendors, consultants, IT staff, and organizational leaders, the Director identifies the hardware, software, and network technology needed to address business system requirements. The role develops and monitors the department's annual budget and goals in alignment with the IT Strategic Plan. The Director oversees ERP systems and the department's daily operations, manages staff and client projects, and develops medium- and long-term ERP strategic plans. The position leads work across business functions, collaborates with senior leaders and vendors, supports staff development, and ensures effective and timely information systems services.

Requirements

Master's degree in Information Systems, Business Administration, or a related degree.
More than 10 years of experience leading at least two large, complex, full-lifecycle IT implementations.
More than 10 years of leadership experience managing midsize to large IT teams and influencing senior-level management and key stakeholders.
More than 10 years of experience with ERP systems implementation and operations, with progressive achievement and growth in ERP program management.
7–10 years of experience with service providers, negotiating contracts, and resolving service issues to minimize impact on staff.
Strong understanding of PeopleSoft HCM and FSCM modules.
Understanding of financial and supply chain operational processes, such as order to cash, procure to pay, and record to report.
Ability to develop strong partnerships with the business community.
Self-motivation and problem-solving ability, including assessing and developing strategies to meet the needs of the user community.
Ability to drive operational efficiency and identify, document, and monitor key ERP-related business processes.
Ability to analyze, map, and document processes and develop a framework for process standardization and improvement.
Effective verbal, written, and interpersonal communication skills, including the ability to communicate with technical staff and prepare reports and presentations for audiences up to senior executives.
Ability to lead and direct ERP Core Team members in line with program goals and encourage cooperation, results orientation, and collaboration.
Ability to work in a matrix environment and on cross-functional teams across multiple lines of business, including where there is no direct authority.
Experience using project management software tools such as MS Project and Jira to lead, manage, monitor, and control project activities.
Excellent project management skills, with a demonstrated record of applying program management principles, practices, and techniques and a strong results orientation.

Responsibilities

Manage and coordinate detailed analysis, design, coding, testing, implementation, and maintenance of vendor-supplied and in-house-developed software.
Assess ERP product needs and opportunities through research and feasibility analysis, and manage, gather, and analyze competitive intelligence data.
Ensure design specification requirements are met and prepare complete test plans and methodologies.
Establish consistent standards and regular communication with clients regarding the status of problems, enhancements, and development projects.
Manage staff, evaluate direct reports, and support staff development through orientation, monitoring, feedback, education, and counseling.
Work with the CIO to create an annual financial systems plan, including preparing its initial draft and addressing budget and staffing requirements.
Maintain a formal tracking process for client projects and Information Technology staff and management.
Maintain relationships with leaders and vendors to understand business opportunities, priorities, and products.
Assist Directors in developing projected timetables for proposed projects.
Manage daily department operations and supervise and direct team workflow to deliver effective, timely information systems services.
Develop medium- and long-term strategic plans for ERP systems.
Recruit, hire, and manage a team with the skills needed to operate and support ERP systems.
Develop and monitor the department's annual budget and goals in alignment with the IT Strategic Plan.
Identify hardware, software, and network technology needed to address business system needs in collaboration with vendors, consultants, IT staff, and organizational leaders.