Director, Enterprise Resilience and Business Continuity Program Lead

Pfizer • New York City, NY

7d • Hybrid

About The Position

The Director, Enterprise Resilience and Business Continuity Lead leads Pfizer’s global Business Continuity Management (BCM) program and supports implementation of the company’s enterprise resilience strategy. Working with senior leaders, business divisions, risk functions, sites, and functions, the role develops and implements tools, resources, and solutions to identify operational vulnerabilities, strengthen preparedness, and support effective response, business continuity, and disaster recovery. The role connects stakeholders and programs across loss prevention, emergency preparedness, crisis management, and disaster recovery, and also supports product integrity investigations and colleague and site security matters in collaboration with Product Integrity for Patient Safety and the Pfizer Resilience Center.

The role maintains Pfizer’s BCM framework, including methodology, tools, guidance, reporting, and governance; provides implementation support and expertise to sites and functions; and coordinates an integrated approach to preparedness, response, and recovery. It leads operational risk reviews and horizon scanning, assesses risks and dependencies, advises stakeholders on mitigation priorities, and communicates risks, trends, events, and recommended actions to leadership. As a member of the Corporate Crisis Management Team, the Director supports incident response and may deploy virtually or in person to coordinate crisis management, continuity, recovery planning, and restoration of critical operations.

The Director plans and leads resilience training, exercises, workshops, and assurance activities; reports on program status and opportunities for improvement; promotes adoption of effective practices; and builds global practitioner networks and communities of practice. The role coordinates resources and stakeholders, including people who are not direct reports, to advance program objectives. It reports to the Senior Director, Physical Risk Mitigation, Global Security, and works in partnership with Global Security regional senior directors and colleagues.

The position is hybrid and requires frequent domestic and international travel, including short-notice travel that may involve nights, weekends, or trips lasting a week or longer. Regular availability outside normal business hours and 24/7 responsiveness for crisis or emergency matters are required. The role includes extended desk work and managing heavy workloads independently in a collaborative, matrixed environment. Anticipated budget accountability is $500,000 to $1 million. The role indirectly supervises a Senior Associate, Business Resilience Programs, and oversees a global community of BCM practitioners.

Requirements

• Bachelor’s degree in a business or technical discipline.
• At least 8 years of practical experience implementing resilience programs in a large multinational organization or management consulting firm, or 7 years with a master’s degree.
• Experience as a BCM leader or as a global lead for a specific business entity.
• Experience leading global BCM, enterprise resilience, crisis management, disaster recovery, or related risk programs in a large, complex organization.
• Strong pharmaceutical-industry business acumen and management experience, ideally spanning research and development, manufacturing, and supply chain management.
• Working knowledge of business impact analyses, risk assessments, recovery strategies, continuity planning, crisis response, exercises, and plan testing.
• Experience coordinating across BCM, crisis management, emergency preparedness, disaster recovery, loss prevention, and operational risk.
• Ability to assess risks, dependencies, and vulnerabilities and translate findings into mitigation actions for senior leaders and business stakeholders.
• Experience supporting incident response, crisis coordination, recovery planning, and restoration of critical operations.
• Ability to design and facilitate exercises, workshops, training, and preparedness activities for leaders and business teams.
• Strong program management skills, including managing priorities, coordinating resources, and influencing in a global matrix organization.
• Ability to build practitioner networks, governance forums, and communities of practice.
• Effective oral, written, and interpersonal communication skills.
• Ability to influence stakeholders and gain commitment.
• Ability to gather and analyze information to recommend solutions.
• Ability to adjust and respond to changing business priorities.
• Ability to travel domestically and internationally by any mode on short notice, including nights and weekends, with some trips lasting a week or longer.
• Regular availability outside normal business hours and 24/7 availability and responsiveness for meetings, travel, and crisis or emergency issues.
• Authorized to work in the United States by any employer; permanent U.S. work authorization is required. U.S. work visa sponsorship is not available.
• Able to thrive in a collaborative, matrixed environment, handle heavy workloads independently, and solve urgent crisis or emergency problems.

Nice To Haves

• Master’s degree in a relevant technical discipline or an MBA.
• Experience using resilience management software platforms.
• Knowledge of industry standards such as ISO 22301, DRI, BCI, or ASIS frameworks.
• Relevant certification or pursuit of certification in business continuity, resilience, emergency management, or risk management.
• Leadership experience demonstrating the ability to influence and collaborate with peers, develop and coach others, and guide colleagues’ work to achieve outcomes and business impact.

Responsibilities

• Lead Pfizer’s global Business Continuity Management program within the enterprise resilience framework, promoting consistent standards, shared learning, common technology platforms, strong metrics, and continuous improvement.
• Maintain and continuously improve the BCM framework, including methodology, tools, guidance, reporting, and governance processes, while promoting leadership engagement.
• Provide implementation support and subject matter expertise to sites and functions to develop, implement, test, and maintain integrated resilience programs and business continuity plans.
• Coordinate across loss prevention, emergency preparedness, crisis management, business continuity, and disaster recovery to support an integrated approach to preparedness, response, and recovery.
• Conduct and review horizon scanning across enterprise resilience pillars, identify emerging risks, threats, and dependencies, assess operational impacts, and advise stakeholders on mitigation priorities.
• Lead an operational resilience process that includes regular risk reviews and communicates key risks, trends, recommended actions, and event status to leadership.
• Participate in the Corporate Crisis Management Team and support incident response, crisis coordination, business continuity, recovery planning, and restoration of critical operations, deploying virtually or in person when needed.
• Plan, lead, and implement enterprise-wide resilience training and exercises, including scenario-based exercises, workshops, and preparedness activities.
• Assess BCM and resilience capacity and program effectiveness through assurance activities, and communicate status, risks, and improvement opportunities to senior leadership.
• Engage business leaders and external industry groups to keep resilience and BCM methodology current, practical, and aligned with business operations, emerging risks, and industry practices.
• Promote awareness and adoption of resilience and business continuity practices through communications, leadership briefings, training, and engagement with the BCM community of practice.
• Build and lead global resilience and BCM teams, networks, and communities of practice to develop practitioner capability, share knowledge, and drive continuous improvement.
• Coordinate resources, including non-direct reports, contract resources, divisional stakeholders, governance forums, network leads, and community members, to align work with program objectives.
• Support product integrity investigations and colleague and site security matters in collaboration with PIPS and the Pfizer Resilience Center.

Benefits

• 401(k) plan with Pfizer matching contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver, parental, and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Eligible to participate in Pfizer’s Global Performance Plan, with a 20% bonus target of base salary.
• Eligible to participate in Pfizer’s share-based long-term incentive program.
• Relocation assistance may be available based on business needs and/or eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Director