Director-EMS Communications Dispatch

Indiana University Health System • Indianapolis, IN

9d

About The Position

The Director of EMS Communications Dispatch provides strategic and operational leadership for a 24/7 emergency medical dispatch center, ensuring efficient, compliant, and high-quality dispatch services. The role develops and drives EMS growth and operational strategies while supporting safe operations, accessibility, convenience, quality patient care, and strong patient and team member experiences.

The director collaborates with senior leadership and front-line team members, executes organizational development strategies, and leads change initiatives to achieve strategic and operational objectives. Responsibilities span staffing, daily operations, policy development, training, technology systems, quality assurance, interagency coordination, reporting, and emergency preparedness. The dispatch center coordinates air and ground critical care transport, interfacility transfers, patient discharges, and support for 911 emergency response operations.

The position oversees clinical teams, quality and education, strategy and business operations, and transport operations. The director is accountable for leaders and support staff within the role’s scope and ensures collaboration across the organization.

Requirements

• Bachelor's degree in business management, health administration, a clinical specialty, or another related field.
• 7–10 years of relevant experience.
• Knowledge of applicable Federal, State, and Local regulatory agency guidelines and laws.

Nice To Haves

• Master's degree.

Responsibilities

• Provide strategic and operational leadership for a 24/7 emergency medical dispatch center.
• Develop, implement, and drive EMS growth and operational strategies.
• Oversee staffing and daily dispatch center operations.
• Develop policies and oversee training, technology systems, and quality assurance.
• Manage interagency coordination, reporting, and emergency preparedness.
• Oversee coordination and dispatch of air and ground critical care transport, interfacility transfers, patient discharges, and support for 911 emergency response operations.
• Oversee clinical teams, quality and education, strategy and business operations, and transport operations.
• Maintain accountability for leaders and support staff within the scope of work and ensure collaboration across the organization.
• Collaborate with senior leadership and front-line team members, execute organizational development strategy, and motivate change initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director