Director, eCommerce Marketplaces

Brio Water Technology•Glendale, CA

60d•$150,000 - $165,000

About The Position

Brio Water Technology is seeking a Director of eCommerce Marketplaces to own and build the company's commercial presence across all marketplace channels beyond Amazon.com. This is a ground-up activation role at a critical moment in Brio's growth — the channels you build will become significant revenue contributors as the business scales. Reporting to the VP of Ecommerce & Sales, you will be responsible for the full commercial lifecycle across Walmart, Lowe's, Best Buy, Walmart International, Amazon International, Chewy.com, and any new ecommerce marketplace channels Brio chooses to activate. You will own account setup and onboarding from scratch, item listings and PDP quality, promotional planning, and revenue performance across your portfolio. This role requires a rare combination of operational precision and commercial instinct — someone who can execute the detailed, technical work of activating a new marketplace account while simultaneously thinking strategically about how to grow it into a meaningful revenue channel.

Requirements

7+ years of ecommerce experience with meaningful marketplace account management across multiple platforms
Demonstrated experience activating and growing at least two non-Amazon US marketplace accounts from zero to revenue
Deep familiarity with Walmart Supplier Center, Lowe's vendor portal, or similar retailer marketplace onboarding environments
Experience with international marketplace accounts (Amazon EU/CA, or comparable)
Strong commercial acumen — comfortable owning a P&L and making decisions that balance revenue growth with margin
Excellent project management skills; able to manage multiple simultaneous account activations with different operational requirements
Experience coordinating with internal creative, supply chain, and finance teams on content, fulfillment, and trade fund management

Nice To Haves

Experience with Best Buy, Chewy, or specialty vertical marketplaces
Familiarity with cross-border ecommerce, import compliance, and international logistics
Background in water, household, or consumer goods product categories
Experience with marketplace technology platforms (ChannelAdvisor, CommerceHub, Salsify, or similar)
Spanish or French language proficiency a plus for international marketplace management

Responsibilities

Own the end-to-end activation of every marketplace account in the portfolio — from application and approval through catalog onboarding and first sale
Build and maintain account setup documentation, portal access, and credential management for each marketplace including COIs and EDI
Manage item setup, attribute mapping, and catalog ingestion across all platforms — ensuring each SKU is listed accurately, completely, and compliantly
Coordinate with internal teams on content submission and retailer-specific content requirements
Navigate marketplace-specific compliance requirements — labeling, regulatory, and category-level rules — especially for international channels
Establish fulfillment infrastructure for each account — including 3PL coordination, FBA enrollment for Amazon International, and drop-ship setup where applicable
Develop international logistics recommendations to ensure on time fulfillment compliance
Own the commercial P&L for each marketplace account — revenue, margin, sell-through, and market share
Develop and execute account-specific promotional calendars aligned to each platform's selling events and seasonal windows
Build and maintain demand forecasting and replenishment plans for each account in partnership with supply chain
Manage trade fund commitments and co-op agreements; escalate deductions and chargebacks to senior leadership
Develop pricing strategies that account for marketplace fees, freight, and competitive positioning on each platform while maintaining channel equity
Build strong working relationships with merchant, buying, and vendor management contacts at each retailer
Own Amazon Canada and Amazon EU accounts — including catalog localization, pricing, compliance, and fulfillment
Manage Walmart Canada and Walmart Mexico marketplace presence
Coordinate product localization — translation, regulatory labeling, pack sizing, and country-specific compliance
Manage international pricing accounting for duties, FX fluctuations, and competitive market positioning
Work with supply chain and legal on cross-border logistics, customs documentation, and import compliance
Monitor and report on account-level performance metrics: revenue, units, sell-through, search rank, content score, and conversion rate
Partner with the Ecomm team to build marketplace-specific dashboards and performance reporting
Provide weekly account P&L updates and a monthly marketplace portfolio review to the VP of Ecommerce
Track competitive activity, category dynamics, and marketplace algorithm changes across all active platforms